Connect WhatsApp to Salesforce, Hubspot, Shopify or other systems via CRM interface with MessengerPeople

 In Inside MessengerPeople, Tool Tips

You want to connect your WhatsApp Business Channel to your existing software like Salesforce, Hubspot CRM, a CMS like WordPress or an online store like Shopify or Woocommerce? With our API you can control our software remotely and do (almost) everything that is possible via the user interface.

MessengerPeople offers a professional software, specialized for business-customer communication via WhatsApp and other Messaging Apps. Our software is ready to use and can be used without any additional components. The software includes, among other things:

  • Role and rights management from admin to dispatcher
  • Intuitive ticketing system
  • Customer profiles & user characteristics
  • Send Messenger newsletter to selected target groups
  • Conversational commerce with products, shopping carts, and check-out solutions via chatbot
  • Full-featured chatbot builder! Easily build chatbots without any other tool or programming knowledge
  • Statistics of the most important customer service and marketing KPIs

👉 Here you can find all features of MessengerPeople with all details at a glance!


Connection of WhatsApp and other Messaging Apps to CRM interface of third-party systems possible via API

Some customers use our Messenger Communication Platform as part of their IT infrastructure. Here, there is often the request to connect WhatsApp via software interface with the existing systems.

You can also use our software to control your coffee machine if it has an API!

Max Tietz, CTO MessengerPeople

With our API you can remotely control our software and do (almost) everything that is possible through the user interface.

You can for example:

  • Extract data from user profiles or filling them in
  • Send and receive chat messages
  • Read and change settings
  • Manage tickets
  • User identification, for example, customer number
  • Export statistics
  • Send notifications, for example, parcel shipping
  • and more

Some examples of how MessengerPeople customers use MessengerPeople’s WhatsApp CRM interface

1) Stadtwerke Herborn (public utility) with interface to industrie specialized CRM software Schleupen

The regional energy supplier Stadtwerke Herborn, uses the CRM step to synchronize the complete customer service with their system “Schleupen”.

schleupen messengerpeople crm integration

 

⚡ How Stadtwerke Herborn uses WhatsApp in customer service (German)

2) Stylink with an interface for appointments and reminders

The affiliate platform uses WhatsApp to communicate with its influencers. Via interface and username, they match WhatsApp communication with their CRM and create automated appointments and reminders via WhatsApp notification.

stylink quote messengerpeople crm integration

⭐ Stylink: CRM interface and chatbot for scalable service! (German)

3) I Love Design with CRM interface for unified customer data

With its WhatsApp service, the marketing agency I love DESIGN enables its customers to control their website and marketing activities completely via smartphone. Thanks to the connection with the existing CRM, the customer history including WhatsApp conversation is completly comprehensible for all employees.

The MessengerPeople team not only helped with the implementation of the WhatsApp interface in our CRM, but is now also still helpful in the running operation always to the side”

Tim Bünger, Managing Director at I love DESIGN.

💡 I love DESIGN: Faster and more efficient customer service via WhatsApp (German)

 

4) Hey Charles, Conversational Commerce with MessengerPeople Interface to Shopify

With Conversational Commerce, Hey Charles combines the feeling of “human retail” with modern e-commerce, creating a new and innovative customer experience that focuses on customer relationships. Via Shopify interface, they provide customer data, shopping cart, payment, and delivery status via WhatsApp.

💡 Conversational Marketing: 16 Examples of WhatsApp Messenger Marketing


Special customer requests for the WhatsApp interface?

If you can’t map something with our API, you have the option of having us develop individual integrations specifically according to your requirements. Please contact us if you have any questions and we will send you an individual offer.

  1. 💖 MessengerPeople customers: If you are also interested in a solution for your CRM or store software, just contact your personal account manager!
  2. 🚀 Not a MessengerPeople customer? Simply schedule a free live demo with a real Messenger expert. You’ll also get all your questions answered about interfaces.
  3. ⭐ Developer: You want to know it in detail? Here is the link to our API documentation.

The Messenger Communications Platform from MessengerPeople

With our software solution “Messenger Communication Platform” you can…

  • 👨‍⚖️ … use WhatsApp – via the official WhatsApp Business API – and other messaging mpps in a GDPR-compliant way in customer service
  • 🚀… start without IT effort and in the shortest possible time – even from the home office!
  • 💻… edit and reply to all messages – no matter from which messaging app, centrally, all via desktop
  • ↔ … assign the requests as tickets to your colleagues manually or automatically via autorouting
  • 🤖 … easily set up automation using our simple chatbot builder
  • 💰 … reduce your customer service costs because we offer fair pricing! No set-up fee and no minimum term!

You can get a first impression of our product here:


👉 Tip: Schedule a live demo of the Messenger Communication Platform now. We will guide you through the product via web demo and give you expert tips as well as answers to all your questions.


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