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How to use WhatsApp for marketing, sales & customer service

No live webinar! You can watch the webinar immediately and at any time!

Messaging apps like WhatsApp & Co. are more than just customer service channels!

Consultancy, marketing, sales and service via WhatsApp – the use of messenger apps along the customer journey is already a reality today.

With advantages like synchronous and asynchronous responses, multi media support, automation possibilites, and much more, WhatsApp offer convincing benefits for both companies and customers.

Topic overview

  • What is Conversational Commerce and for whom is it suitable?
  • Overview of the WhatsApp ecosystem
  • What you need to know about WhatsApp’s new business messages
  • Why chatbots don’t sell products
  • How automation still helps you
  • What technical set-up and interaction you need
  • Successful examples from the real practice

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