How to use WhatsApp for marketing, sales & customer service
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Messaging apps like WhatsApp & Co. are more than just customer service channels!
Consultancy, marketing, sales and service via WhatsApp – the use of messenger apps along the customer journey is already a reality today.
With advantages like synchronous and asynchronous responses, multi media support, automation possibilites, and much more, WhatsApp offer convincing benefits for both companies and customers.
- What is Conversational Commerce and for whom is it suitable?
- Overview of the WhatsApp ecosystem
- What you need to know about WhatsApp’s new business messages
- Why chatbots don’t sell products
- How automation still helps you
- What technical set-up and interaction you need
- Successful examples from the real practice