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Tips & Tricks for Your WhatsApp Business Communication


Messaging apps and customer communication are a perfect match. You can’t imagine personal communication without messaging apps like WhatsApp, Facebook Messenger, iMessage, and Co. – and now they’re conquering business communication as well.

With advantages like synchronous and asynchronous responses, multi media support, automation possibilites, and much more, messaging apps offer convincing benefits for both companies and customers.

Topic overview

  • The Development of Messaging Apps for Customer Service
  • From A for Apple Business Chat to W for WhatsApp: an Overview
  • 7 Tips for Successful Customer Service via Messaging Apps
  • Best Practice for Messenger Communication
  • Tool Demo: How to use Messaging Apps for B2C Communication

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