Messenger Communication for Professionals

The Messenger Communication Platform is a modern browser-based software solution for messenger communication. It enables companies with many service employees to offer efficient and data protection compliant customer service via messaging apps using a ticket system.

The multi-messenger solution is compatible with the messenger channels WhatsApp, Apple Business Chat, Facebook Messenger, Telegram and Viber.

In this webinar, we will show you how to use the Messenger Communication Platform and how you can provide efficient customer service.

Topic overview

  • Dashboard of the Messenger Communication Platform
  • 1:1 chats, generating user characteristics
  • Pre-set answers (Chatblocks) for FAQs
  • Tickets distribution using drag & drop or autorouting

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