"Chatbots in Customer Service - Best practice and how-to"
March 7th, 2019 | 11:00 AM – 12:00 PM (CET)
80% of all requests are recurring and tie up important resources. Use Chatbots (Virtual Customer Assistants) as 1st level support and improve your customers’ experience through efficient pre-qualification and intelligent data retrieval.
- What are Chatbots and how can they support your customer service?
- Chatbot best practice examples
- When you first create a Chatbot, you need to have a solid concept
- Inside the MessengerPeople Platform (Chatbots for WhatsApp, Apple Business, Telegram, Viber & Facebook Messenger)
- Creating a simple & smart FAQ Bot for customer service
- LIVE Messenger Communication Platform demo, with a focus on the latest features
Save the Date
March 7th, 2019
11:00 AM – 12:00 PM (CET)