Free Webinar Recording

"Chatbots in Customer Service - Best practice and how-to"

Recording from March 7, 2019

Webinar Chtabots

80% of all requests are recurring and tie up important resources. Use Chatbots (Virtual Customer Assistants) as 1st level support and improve your customers’ experience through efficient pre-qualification and intelligent data retrieval.

Topic overview

  • What are Chatbots and how can they support your customer service?
  • Chatbot best practice examples
  • When you first create a Chatbot, you need to have a solid concept
  • Inside the MessengerPeople Platform (Chatbots for WhatsApp, Apple Business, Telegram, Viber & Facebook Messenger)
  • Creating a simple & smart FAQ Bot for customer service
  • LIVE Messenger Communication Platform demo, with a focus on the latest features