The solution for successful customer service over messaging apps

Your customers deserve the best customer service, over the communication channel that they prefer, whether that’s WhatsApp, Facebook Messenger, or any other messaging app. With the MessengerPeople Customer Service Platform, you can manage your customer inquiries intuitively, professionally, and in full GDPR compliance.

Why use messaging apps for customer service?

Preferred Channel

Reach your customers over their preferred, most-used communication channel.

No waiting in line

Communicate with your customers in a synchronous and asynchronous time frame.

Automation

Improve your customer service with simple automation processes.

Multimedia

Answer customers’ questions more individually with visual representations like pictures and videos.

Our Platform, Your Advantages

Modern Ticket System

Your team can use messaging apps professionally, offering a quick and individual customer service option.

GDPR-compliant

Thanks to the MessengerPeople Customer Service Platform and the sign-up Widget, you can use messaging apps for customer communication with full GDPR-compliance.

Unified Messenger Platform

Manage messages centrally over one chat interface, whether they come from WhatsApp, Telegram, Apple Business Chat, or FB Messenger.

The New Platform Offers These Features:

1:1 Chat

One intuitive platform for all messaging apps (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram)

Multiagent

Your employees work in defined roles, as well as efficiently in a team.

User Properties

Get to know your users and mark important information that will be available for the entire conversation.

Ticket Assignment

Distribute customer inquiries flexibly within your company and assign tickets to the right agents using Drag & Drop.

Chatblocks

Become more efficient with pre-set answers.

Chatbot Builder

Create Chatbots to support your customer service, even without prior programming knowledge.

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