Messenger Communication Platform Packages & Prices

Here you can find all the information you need about the platform’s pricing, packages, features, and more. No matter which package is right for you, these are your advantages:

Self-service

from €49 monthly
→ Price details

For mid-sized companies

from €499 monthly
→ Price details

For large companies

from €999 monthly
→ Price details

For individual solutions

upon request
→ Price details

Overview of Features and Detailed Pricing

1:1 Chat Chat with your customers on one central platform, whether they’re writing from WhatsApp, Instagram, Apple Business Chat¹, Facebook Messenger, Notify, Telegram, Viber¹, or Webchat.
Ticket AssignmentÂą Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.
User Properties Note down important user information that can help resolve their inquiry. Properties can be documented manually or automatically with a Chatbot. Your users can see and edit their set properties at any time by typing “profile” into the chat.
Role & Access Management Multiple agents can work together as a team with various roles and access rights.
ChatblocksÂą Respond to oft-repeated questions automatically by creating a text or file as a pre-set Chatblock.
Chatbot BuilderÂą Our Chatbot Builder is a versatile tool for creating Chatbots that can answer customers automatically and support your service team.
MIA (Messenger Information Assistant) With MIA, you can provide content and dialog flows that the end user actively requests and automatically receives via a command that you define.
Statistics Comprehensive statistics and KPIs on your users, content, tickets and agents.
API Our API allows you to integrate our tool within your current system. You can find the API documentation at  rest.messengerpeople.com.


Âąnot included in S package

S M L XL
Messaging apps WhatsApp
Instagram
Facebook Messenger
Telegram
Notify
Webchat
WhatsApp
Instagram
Facebook Messenger
Apple Messages for Business
Telegram
Viber
Notify
Webchat
WhatsApp
Instagram
Facebook Messenger
Apple Messages for Business
Telegram
Viber
Notify
Webchat
WhatsApp
Instagram
Facebook Messenger
Apple Messages for Business
Telegram
Viber
Notify
Webchat
Support Self-Service only
(Helpcenter-Website)
Support via email and messaging apps from Monday until Friday:
09:00 am – 05:00 pm CET
Support via email and messaging apps from Monday until Friday:
09:00 am – 05:00 pm CET
24/7 support via phone, email and messaging apps upon request
Channels 1 channel included 1 channel included 1 channel included
each additional channel 99€
option for several channels
Features limited features all features all features all features
Agents 2 agents included 5 agents included
each additional agent 89€
10 agents included
each additional agent 69€
number of agents as needed
Monthly Active Users (MAU) 300 MAU included
each additional MAU €0.32
1,000 MAU included
each additional MAU €0.16
5,000 MAU included
each additional MAU €0.08
number of MAU as needed
Chat Responses unlimited unlimited unlimited unlimited
Service Level Agreement (SLA) 99.00% uptime 99.00% uptime 99.00% uptime uptime of more than 99.00% upon request
Data Processing Agreement (DPA) and T&Cs based on MessengerPeople DPA/T&Cs based on MessengerPeople DPA/T&Cs based on MessengerPeople DPA/T&Cs based on MessengerPeople DPA/T&Cs, can be negotiated upon request
Contract term / period of notice 3 months 3 months 3 months 3 months
Basic Fee €49 monthly €499 monthly €999 monthly upon request

Using messaging platforms as a communication channel can result in additional costs for the company, see details below. For the end user (your users or customers), communication will remain free. For further information, please contact us personally.

WhatsApp Business API

Messages (WhatsApp Template Messages) sent by companies outside the 24-hour free communication window are subject to a charge. The cost per template message depends on the country code of the end user’s phone number and has a tiered pricing system depending on the number of messages sent.

You can find the prices for different countries here: WhatsApp Business API – Country-specific pricing

You can find more information about the different types of WhatsApp  MessengerPeople Magazine.

Companies with multiple brands, languages, or interest groups can set up a variety of channels.

One example could be a company offering one brand for motorcycle clothing and another brand for professional cyclists. To avoid mixing these brands, they offer one channel for the motorcycle brand and one for their brand for professional cyclists.

Main administrators will be responsible for each channel. If you are interested in having a multi-channel account, feel free to contact us.

Agent: Your employees who are eligible to work in the Messenger Communication Platform, are called agents. An agent can have different roles with different rights:

Administrator: Can view and edit all tickets and chat history, assign tickets, change settings, and access the MIA (Messenger Information Assistant) interface.

Dispatcher: Can see ticket assignment and distribute tickets to “agents”

Agent: Can see and edit their own tickets

Editor: Has access to all functionalities of MIA

Monthly Active Users (MAU): Users who received a message from your company via messaging app or sent you a message in the previous billing month.

You have further questions? Contact us.

Our International Team

Our International Team

+49 89 416173-140