Find the appropriate MessengerPeople solution for your company

All packages and prices for the Customer Service Platform and the Marketing Automation Platform at a glance. Whether you’re small firm or a huge company, with a variety of brands or multi-lingual needs, we offer the best solution for you.

For questions, don’t hesitate to get in touch!

Customer Service Platform

Software Lösung für Messenger Kundenservice

Your Solution for Successful Customer Service via Messenger

MessengerPeople’s Customer Service Platform offers simple, central customer inquiry management via Messenger.
Choose the right package for you! There are three available solutions: Standard, Gold und Platinum.

from
69€
monthly

Standard Gold Platinum
Popular with clubs, non-profits and small companies. Popular with medium and large companies. Popular with large companies or multiple channels.
  • 1:1 Chat
  • 1 Agent Included
  • Chatbot Builder Basic
  • Support Basic
  • 1 Channel
  • Chat Center
  • 5 Agents Included
  • Chatbot Builder Pro
  • Support Business
  • 1 Channel
  • User Attributes
  • API
  • Chat Center
  • 10 Agents Included
  • Chatbot Builder Pro
  • Support Enterprise
  • 5 Channels
  • User Attributes
  • API
69€ monthly 399€ monthly 899€ monthly
Choose
Choose
Choose

Chat Center

Standard Gold Platinum
1:1 Chat In a 1: 1 chat, you are in direct contact with your customers. A 1: 1 chat can be offered in a messenger. You can manage all sent and received chat messages are directly via the MessengerPeople customer interface. Please find the prices for the chat answers in the pay-per-use section. unlimited unlimited unlimited
User Attributes  Users can be assigned features that support chat center support. Certain user features are automatically stored by the system. Other options for assigning characteristics are manual input or automated survey using chatbots. Users can view and change the characteristics they see at any time. To do this, they send the message “profile” within the chat. ✔ ✔
Team supportThe chat center enables the collaborative processing of chat requests in the team. Labels, notes, and assigning chats to other editors enable team support. For the prices for additional agents, please see the following overview of the “Pay-per-use”. ✔ ✔
Chat Center automationChat Center Automation makes it easy to edit chat requests. With automated answering system, answers can be given even faster to inquiries right in the chat. The Absence Assistant responses can be set to respond outside your regular opening hours. ✔ ✔

Chatbots

Standard Gold Platinum
Chatbot BuilderThe Chatbot Builder is a versatile tool for building chatbots for all MessengerPeople-supported messengers. The bots created with it answer inputs automatically. The builder gives you a wide range of usage scenarios. Basic Pro Pro
Analytics
An analysis tool is available that shows how queries are made to your bot, what input your users made most frequently, and whether your bot could answer them.
✔ ✔ ✔
Data modelThe Chatbot Builder supports data models. These can be used to build complex dialogues and inquiries. ✔ ✔

Tools

Standard Gold Platinum
CRMDatabase based user management. Enables user identification. ✔ ✔
URL ShortenerIf you activate our Link Shortener, the links will automatically be shortened. Compact links look better in the individual messages. In addition, this feature allows a click measurement on each link. ✔ ✔
BenchmarkingThe available benchmarks show you their performance compared to other customers in your industry. ✔ ✔
APIOur API also allows you to use our tool via your existing CRM system. No need to go through our user interface. For the appropriate API documentation, see rest.messengerpeople.com. ✔ ✔
ChannelIn all packages (besides Standard/Basic) several self-sufficient channels can be created for your company. Particularly suitable for companies that offer several brands, different interests or content in several languages. For each channel you get a separate widget, which can be customized. The respective channels can be managed by different administrators, whereby a superordinate main administrator can also be defined. 1 1 5

Support

Standard Gold Platinum
Support Self-Service Email Email, Phone
Response timePlease note our contact times. By phone from Monday to Friday: 09:00 – 16:00, by email Monday to Friday: 08:30 – 16:30 (German time). 24 h 4 h
AVVAn AVV regulates between MessengerPeople and the customer, how exactly MessengerPeople handles customer data. The AVV is based on legal templates, which were adapted by MessengerPeople to reflect the usage situation. MessengerPeople provides you with an AVV based on legal templates. Standard Standard Standard

Pay-per-Use

Standard Gold Platinum
Chat answers Chat responses are all responses which were sent via the chat function. € 10 for each 100 € 30 for 1.000 € 5 for 1.000
Agents Included 1 5 10
Additional AgentsIn all packages, a certain number of agents are included. Each additional agent is billed at the stated prices. Please refer to the price table for the applicable price for your package. € 39 per month € 59 per month € 79 per month

Marketing Automation Platform

Your Solution for Successful Messenger Marketing

The MessengerPeople Marketing Automation Platform is designed for successful marketing over messaging apps. The platform allows you to distribute newsletter, communicate with your customer over Chat, and create raffles and Chatbots.
Choose the right package for you! Our three packages are: Basic, Business und Enterprise.

from
69€
monthly

Basic Business Enterprise
Popular with clubs, non-profits and small companies. Popular with medium and large companies. Popular with large companies or multiple channels.
  • 300 Receivers Included
  • Unlimited Newsletters
  • 1:1 Chat
  • Chatbot Builder Basic
  • Support Basic
  • 1 Channel
  • 3.000 Receivers Included
  • Unlimited Newsletters
  • Chat Center
  • Chatbot Builder Pro
  • Support Business
  • 1 Channel
  • 3 Categories
  • Targeting
  • API
  • 10.000 Receivers Included
  • Unlimited Newsletters
  • Chat Center
  • Chatbot Builder Pro
  • Support Enterprise
  • 5 Channels
  • 7 Categories
  • Targeting
  • API
€ 69 monthly € 399 monthly € 899 monthly
Choose
Choose
Choose

Newsletter

Basic Business Enterprise
Send NewslettersWhatsApp, Facebook Messenger, Insta and Telegram are included in all packages. MessengerPeople provides an interface through which newsletters can be sent centrally (via any desired Messenger supported by MessengerPeople) via desktop or mobile. unlimited unlimited unlimited
Newsletter CategoriesCategories are used to address certain topics separately within a channel. Newsletter can be played according to the theme. For example: In addition to the general news, a daily newspaper can also offers sub categories like “Sport” and “Economy”… 3 7
TargetingTargeting allows you to send newsletters to specific target groups based on previously CRM collected data. ✔ ✔
Click TrackingClick tracking collects all clicks on a link, which has been shortened with the MessengerPeople URL shortener and sent in Messenger. ✔ ✔
PollsWith the newsletter function “Polls” it allows you to create surveys, let these surveys be automatically evaluated and the results can be sent as a newsletter to your subscribers. ✔ ✔

Chat Center

Basic Business Enterprise
1:1 ChatIn a 1: 1 chat, you are in direct contact with your customers. A 1: 1 chat can be offered in a messenger. You can manage all sent and received chat messages are directly via the MessengerPeople customer interface. Please find the prices for the chat answers in the pay-per-use section. unlimited unlimited unlimited
User AttributesUsers can be assigned features that support chat center support. Certain user features are automatically stored by the system. Other options for assigning characteristics are manual input or automated survey using chatbots. Users can view and change the characteristics they see at any time. To do this, they send the message “profile” within the chat. ✔ ✔
Team SupportThe chat center enables the collaborative processing of chat requests in the team. Labels, notes, and assigning chats to other editors enable team support. For the prices for additional agents, please see the following overview of the “Pay-per-use”. ✔ ✔
Chat Center AutomationChat Center Automation makes it easy to edit chat requests. With automated answering system, answers can be given even faster to inquiries right in the chat. The Absence Assistant responses can be set to respond outside your regular opening hours. ✔ ✔

Chatbots

Basic Business Enterprise
Chatbot BuilderThe Chatbot Builder is a versatile tool for building chatbots for all MessengerPeople-supported messengers. The bots created with it answer inputs automatically. The builder gives you a wide range of usage scenarios. Basic Pro Pro
AnalyticsAn analysis tool is available that shows how queries are made to your bot, what input your users made most frequently, and whether your bot could answer them. ✔ ✔ ✔
Data modelThe Chatbot Builder supports data models. These can be used to build complex dialogues and inquiries. ✔ ✔
Search BotWith the Search-Bot, users can perform an individual search directly in Messenger. The search pool, which the bot can access, can either be created using RSS feeds (up to 10) or a Google search on your website. ✔ ✔

Tools

Basic Business Enterprise
CRM Database based user management. Enables user identification. ✔ ✔
URL ShortenerIf you activate our Link Shortener, the links will automatically be shortened. Compact links look better in the individual messages. In addition, this feature allows a click measurement on each link. ✔ ✔
BenchmarkingThe available benchmarks show you their performance compared to other customers in your industry. ✔ ✔
APIOur API also allows you to use our tool via your existing CRM system. No need to go through our user interface. For the appropriate API documentation, see rest.messengerpeople.com. ✔ ✔
ChannelIn all packages (besides Standard/Basic) several self-sufficient channels can be created for your company. Particularly suitable for companies that offer several brands, different interests or content in several languages. For each channel you get a separate widget, which can be customized. The respective channels can be managed by different administrators, whereby a superordinate main administrator can also be defined. 1 1 5

Support

Basic Business Enterprise
Support Self-Service Email Email, Phone
Response timePlease note our contact times. By phone from Monday to Friday: 09:00 – 16:00, by email Monday to Friday: 08:30 – 16:30 (German time). 24 h 4 h
AVVAn AVV regulates between MessengerPeople and the customer, how exactly MessengerPeople handles customer data. The AVV is based on legal templates, which were adapted by MessengerPeople to reflect the usage situation. MessengerPeople provides you with an AVV based on legal templates. Standard Standard Standard

Pay-per-Use

Basic Business Enterprise
Subscribers Included 300 3.000 10.000
Additional SubscribersAll packages have a certain number of recipients. Additional receivers are billed at the stated prices. Please refer to the price table for prices valid for your package. The billing is done in the basic package per 100 additional recipients, in the Business and Enterprise package per 1000 additional recipients.  € 12 for each 100  € 80 for each 1.000  € 40 for each 1.000
Chat answers Chat responses are all responses which were sent via the chat function. € 2 for each 100 € 8 for each 1.000 € 2 for each 1.000
Agents Included 1 5 20
Additional AgentsIn all packages, a certain number of agents are included. Each additional agent is billed at the stated prices. Please refer to the price table for the applicable price for your package. € 29 per month € 19 per month € 9 per month
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