• WhatsApp
• Instagram
• Facebook Messenger (Meta)
• Apple Messages for Business
• Telegram
• Viber
• Notify
• Webchat

Yes, we are an official partner of Meta, WhatsApp and Apple.

As soon as a company contacts a customer, a 24-hour window opens in which the company can send as many messages as it wants. If the 24 hours are over, another conversation is opened and charged.

A certain number of conversations per month is included free of charge in each plan. These conversations apply to all messenger channels.

Depending on the plan, a certain number of conversations is included.

WhatsApp charges a fee per conversation, which we pass on without surcharge. 1,000 WhatsApp conversations per month are free in each of our packages. The costs for additional WhatsApp conversations vary per country and can be checked at Meta.

Yes, newsletters are included in all packages.

We have developed a dedicated tool “Campaigns” that will help you create and send your newsletters.

Projects are used to separate areas of business across teams or interests.

Having multiple projects is useful for companies that have, for instance, multiple brands, independent entities, or content in different languages.

A user is defined as an individual person using the Engage platform.

There are different user roles (Administrator, Dispatcher, Agent, Editor), each of which has defined views, functions and accesses.

You can use widgets to let your customers sign up for a chat or newsletter with their preferred messaging app.

Our integrated editor allows you to create custom widgets and embed them on your website via an auto-generated HTML code snippet.

Yes, Sinch Engage is intuitive and extremely easy to use.

To get an idea, just take a look at the reviews from some of our current customers.

No, all packages include our intuitive and fully functional drag-and-drop chatbot builder!

Our Sinch Engage software is ready to use out of the box.

Setup is quick and onboarding usually takes no more than 30 minutes.

Our competent onboarding teams will guide you personally and without time pressure through Sinch Engage. They will address your specific use case and answer any further questions you may have.

We do not differentiate between different types of users, so you will need seats for operators who do not use customer chat.

You can upgrade to a larger plan at any time. Feel free to ask our Customer Success Team!

Otherwise, you will be charged for the additional conversations based on your current plan.

You can upgrade to a larger plan at any time. Feel free to ask our Customer Success Team!

Otherwise, you will be charged for the additional users based on your current plan.

All customers have access to the help center and 24/7 technical support via support tickets.

If you would like additional personal guidance and support via phone, email and chat from an expert in our Customer Success Team, you can book this as an additional service at any time.