Messenger Communication Platform Packages & Prices
What kinds and sizes of companies can the Messenger Communication Platform best serve? Are there different packages with different pricing options? What features does the platform have?
Here you can find all the information you need about the platform’s pricing, packages, features, and more. Whether you’re a small company, an enterprise with multiple brands, or a company working with many different languages, we have the solution for you.
If you have any questions, please feel free to get in touch.
Overview of Features and Detailed Pricing
|1:1 Chat||Chat with your customers on one central platform, whether they’re writing from WhatsApp, Apple Business Chat, Facebook Messenger, Notify, Telegram, or Viber.|
|Ticket Assignment||Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.|
|User Properties||Note down important user information that can help resolve their inquiry. Properties can be documented manually or automatically with a Chatbot. Your users can see and edit their set properties at any time by typing “profile” into the chat.|
|Role & Access Management||Multiple agents can work together as a team with various roles and access rights.|
|Chatblocks||Respond to oft-repeated questions automatically by creating a text or file as a pre-set Chatblock.|
|Chatbot Builder||Our Chatbot Builder is a versatile tool for creating Chatbots that can answer customers automatically and support your service team.|
|MIA (Messenger Information Assistant)||With MIA, you can provide content and dialog flows that the end user actively requests and automatically receives via a command that you define.|
|Statistics||Comprehensive statistics and KPIs on your users, content, tickets and agents.|
|API||Our API allows you to integrate our tool within your current system. You can find the API documentation at rest.messengerpeople.com.|
|Premium Service||Our support is happy to help over e-mail or phone. Telephone service is available Monday-Friday 9 am – 4 pm, e-mail service is available Monday- Friday 8.30 am – 4.30 pm, ECT.|
|AVV||Data Processing Contracts regulate how MessengerPeople handles customer data. We are happy to create a Data Processing Contract for your company.|
|Messaging apps (WhatsApp, Facebook Messenger, Apple Business Chat, Viber, Telegram, Notify)||WhatsApp, Facebook Messenger, Telegram and Notify||all messaging apps||all messaging apps||all messaging apps|
|Channels||incl. 1 channel||incl. 1 channel||1 channel included each additional channel 99€||option for several channels|
|Features||all features||all features||all features||all features|
|Agents||1 agent included|
each additional agent 99€
|5 agents included|
each additional agent 89€
|10 agents included|
each additional agent 69€
|number of agents as needed|
|Monthly Active Users (MAU)||100 MAU included|
each additional MAU 0,24€
|1,000 MAU included|
each additional MAU 0,16€
|5,000 MAU included|
each additional MAU 0,08€
|number of MAU as needed|
|Basic Fee||99€ monthly||499€ monthly||999€ monthly||upon request|
Using messaging platforms as a communication channel can result in additional costs for the company, see details below. For the end user (your users or customers), communication will remain free. For further information, please contact us personally.
WhatsApp Business API
Messages (WhatsApp Template Messages) sent by companies outside the 24-hour free communication window are subject to a charge. The cost per template message depends on the country code of the end user’s phone number and has a tiered pricing system depending on the number of messages sent.
You can find the prices for different companies here: WhatsApp Business API – Country-specific pricing
You can find more information about the different types of WhatsApp MessengerPeople Magazine.
For companies that want to communicate with their customers via Viber, there is an additional basic fee. Viber also charges a fee per message sent. The cost per message depends on the country code of the end user’s phone number and has a tiered pricing system.
For more information on charges, please contact our sales team.
Companies with multiple brands, languages, or interest groups can set up a variety of channels.
One example could be a company offering one brand for motorcycle clothing and another brand for professional cyclists. To avoid mixing these brands, they offer one channel for the motorcycle brand and one for their brand for professional cyclists.
Main administrators will be responsible for each channel. If you are interested in having a multi-channel account, feel free to contact us.
Agent: Your employees who are eligible to work in the Messenger Communication Platform, are called agents. An agent can have different roles with different rights:
Administrator: Can view and edit all tickets and chat history, assign tickets, change settings, and access the MIA (Messenger Information Assistant) interface.
Dispatcher: Can see ticket assignment and distribute tickets to “agents”
Agent: Can see and edit their own tickets
Editor: Has access to all functionalities of MIA
Monthly Active Users (MAU): Users who received a message from your company via messaging app or sent you a message in the previous billing month.