Messenger Communication Platform Packages & Prices
Here you can find all the information you need about the platform’s pricing, packages, features, and more. No matter which package is right for you, these are your advantages:
- no setup fee
- 14 days of free and non-binding trial
- chatbot builder included
- comprehensive onboarding
- immediate access
- no IT know-how necessary
For small companies
- most messaging apps
- limited features
- unlimited chats
- support: self-service only
- 1 channel included
- 2 Agents included
- 300 Monthly Active Users included
- SLA uptime of 99.00%
- MessengerPeople DPA/T&C
from €49 monthly
→ Price details
For mid-sized companies
- all messaging apps
- all features
- unlimited chats
- support (email, messaging app) from Monday until Friday 9 am until 5 pm CET
- 1 channel included
- 5 Agents included
- 1,000 Monthly Active Users included
- SLA uptime of 99.00%
- MessengerPeople DPA/T&C
from €499 monthly
→ Price details
For large companies
- all messaging apps
- all features
- unlimited chats
- support (email, messaging app) from Monday until Friday 9 am until 5 pm CET
- multiple channels possible
- 10 Agents included
- 5,000 Monthly Active Users included
- SLA uptime of 99.00%
- MessengerPeople DPA/T&C
from €999 monthly
→ Price details
For individual solutions
- all messaging apps
- all features
- unlimited chats
- 24/7 support (phone, email, messaging app) upon request
- multiple channels possible
- number of agents as needed
- number of Monthly Active Users as needed
- SLA uptime of more than 99.00% upon request
- DPA/T&C can be negotiated upon request
upon request
→ Price details
Overview of Features and Detailed Pricing
| 1:1 Chat | Chat with your customers on one central platform, whether they’re writing from WhatsApp, Instagram, Apple Business Chat¹, Facebook Messenger, Notify, Telegram, Viber¹, or Webchat. |
| Ticket Assignment¹ | Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function. |
| User Properties | Note down important user information that can help resolve their inquiry. Properties can be documented manually or automatically with a Chatbot. Your users can see and edit their set properties at any time by typing “profile” into the chat. |
| Role & Access Management | Multiple agents can work together as a team with various roles and access rights. |
| Chatblocks¹ | Respond to oft-repeated questions automatically by creating a text or file as a pre-set Chatblock. |
| Chatbot Builder¹ | Our Chatbot Builder is a versatile tool for creating Chatbots that can answer customers automatically and support your service team. |
| MIA (Messenger Information Assistant) | With MIA, you can provide content and dialog flows that the end user actively requests and automatically receives via a command that you define. |
| Statistics | Comprehensive statistics and KPIs on your users, content, tickets and agents. |
| API | Our API allows you to integrate our tool within your current system. You can find the API documentation at rest.messengerpeople.com. |
¹not included in S package
| S | M | L | XL | |
|---|---|---|---|---|
| Messaging apps | WhatsApp Facebook Messenger Telegram Notify Webchat |
WhatsApp Facebook Messenger Apple Messages for Business Telegram Viber Notify Webchat |
WhatsApp Facebook Messenger Apple Messages for Business Telegram Viber Notify Webchat |
WhatsApp Facebook Messenger Apple Messages for Business Telegram Viber Notify Webchat |
| Support | Self-Service only (Helpcenter-Website) |
Support via email and messaging apps from Monday until Friday: 09:00 am – 05:00 pm CET |
Support via email and messaging apps from Monday until Friday: 09:00 am – 05:00 pm CET |
24/7 support via phone, email and messaging apps upon request |
| Channels | 1 channel included | 1 channel included | 1 channel included each additional channel 99€ |
option for several channels |
| Features | limited features | all features | all features | all features |
| Agents | 2 agents included | 5 agents included each additional agent 89€ |
10 agents included each additional agent 69€ |
number of agents as needed |
| Monthly Active Users (MAU) | 300 MAU included each additional MAU €0.32 |
1,000 MAU included each additional MAU €0.16 |
5,000 MAU included each additional MAU €0.08 |
number of MAU as needed |
| Chat Responses | unlimited | unlimited | unlimited | unlimited |
| Service Level Agreement (SLA) | 99.00% uptime | 99.00% uptime | 99.00% uptime | uptime of more than 99.00% upon request |
| Data Processing Agreement (DPA) and T&Cs | based on MessengerPeople DPA/T&Cs | based on MessengerPeople DPA/T&Cs | based on MessengerPeople DPA/T&Cs | based on MessengerPeople DPA/T&Cs, can be negotiated upon request |
| Contract term / period of notice | 3 months | 3 months | 3 months | 3 months |
| Basic Fee | €49 monthly | €499 monthly | €999 monthly | upon request |
Using messaging platforms as a communication channel can result in additional costs for the company, see details below. For the end user (your users or customers), communication will remain free. For further information, please contact us personally.
WhatsApp Business API
Messages (WhatsApp Template Messages) sent by companies outside the 24-hour free communication window are subject to a charge. The cost per template message depends on the country code of the end user’s phone number and has a tiered pricing system depending on the number of messages sent.
You can find the prices for different countries here: WhatsApp Business API – Country-specific pricing
You can find more information about the different types of WhatsApp MessengerPeople Magazine.
Companies with multiple brands, languages, or interest groups can set up a variety of channels.
One example could be a company offering one brand for motorcycle clothing and another brand for professional cyclists. To avoid mixing these brands, they offer one channel for the motorcycle brand and one for their brand for professional cyclists.
Main administrators will be responsible for each channel. If you are interested in having a multi-channel account, feel free to contact us.
Agent: Your employees who are eligible to work in the Messenger Communication Platform, are called agents. An agent can have different roles with different rights:
Administrator: Can view and edit all tickets and chat history, assign tickets, change settings, and access the MIA (Messenger Information Assistant) interface.
Dispatcher: Can see ticket assignment and distribute tickets to “agents”
Agent: Can see and edit their own tickets
Editor: Has access to all functionalities of MIA
Monthly Active Users (MAU): Users who received a message from your company via messaging app or sent you a message in the previous billing month.
