All the essential information about the Messenger Communication Platform pricing at a glance. Whether you’re a small business or a big enterprise, whether you want to set up a service for various brands or multiple languages, we have the best solution for you.
If you have any questions, feel free to contact our team at any time.
Messenger Communication Platform
Your Solution for Successful Customer Communication via Messaging Apps
With the Messenger Communication Platform, MessengerPeople lets you intuitively manage your customer inquiries via messaging apps. Whether via WhatsApp, Facebook Messenger, Apple Business Chat, Telegram, or Viber – with the Messenger Communication Platform you can communicate with your customers professionally and in full compliance with data protection regulations.
starting at 699€ monthly
|1:1 Chat||Chat with your customers on one central platform, whether they’re writing from WhatsApp, Apple Business Chat, Facebook, Telegram, or Viber.|
|Ticket Assignment||Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.|
|User Properties||Note down important user information that can help resolve their inquiry. Properties can be documented manually or automatically with a Chatbot. Your users can see and edit their set properties at any time by typing “profile” into the chat.|
|Role & Access Management||Multiple agents can work together as a team with various roles and access rights.|
|Chatblocks||Respond to oft-repeated questions automatically by creating a text or file as a pre-set Chatblock.|
|Chatbot Builder||Our Chatbot Builder is a versatile tool for creating Chatbots that can answer customers automatically and support your service team.|
|Statistiken||Track your ticket processing with our internal statistics.|
|API||Our API allows you to integrate our tool within your current CRM system. You can find the API documentation at rest.messengerpeople.com.|
|Channel||Companies with multiple brands, languages, or interest groups can set up a variety of channels. Main administrators will be responsible for each channel. If you are interested in having a multi-channel account, feel free to contact us.|
|Premium Service||Our support is happy to help over e-mail or phone. Telephone service is available Monday-Friday 9 am – 4 pm, e-mail service is available Monday- Friday 8.30 am – 4.30 pm, ECT.|
|AVV||Data Processing Contracts regulate how MessengerPeople handles customer data. We are happy to create a Data Processing Contract for your company.|
|Basic fee||699€ monthly (10,000 chat answers, 5 agents & 1 channel included)|
|Additional chat answers||20€ / 1,000 answers|
|Additional agents||49€ / per agent monthly|
|Additional channels||99€ /per channel monthly|
Using the individual messaging services as a communication channel can result in additional costs for the company. For the end user of the messaging service, communication remains free. For more information, please contact us.
WhatsApp Business API: Country-Specific Notification Fee
Communication via WhatsApp Messenger Services is free for end users. Notification Messages (WhatsApp Template Messages) (sent outside of WhatsApp’s set 24-hour window for free communication) are fee based. The costs per template message depend on the country code of the end user’s phone number and are calculated according to the number of messages sent.
You can find an overview of how much the Template Messages cost per land here: WhatsApp Business API – Country-Specific Notification Fee
Further information on the differentiation between different types of messages can be found in our MessengerPeople Magazine.