Your Solution for Successful Customer Communication via Messaging Apps

Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more.

With the Messenger Communication Platform you can manage your customer communication intuitively, professionally, and in full compliance with data protection regulations.

Why offer customer communication via messaging apps?

Preferred Channel

Reach your customers over their preferred communication channel.

No waiting time

Communicate with your customers synchronously and asynchronously.

Automation

Raise the quality and efficiency of your customer service with simple automation processes.

Multimedia

Resolve customer inquiries faster and more interactively with pictures, videos, audio messages, or documents.

Our Platform, Your Advantages

60%

Faster Resolution

80%

Better Reviews

75%

Lower Costs

53%

Higher Likelihood to Buy

Unified Messenger Solution

Be available for your customers on the most popular messaging apps and manage your communication centrally using the Messenger Communication Platform.

Telegram

Telegram

more to come...

more to come...

The Messenger Communication Platform offers these features

1:1 Chat

One intuitive platform for all messaging apps (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram)

User Characteristics

Get to know your users and save relevant information to be available throughout the entire chat

1 to 1 chat

Chatblocks

Improve your efficiency with preset answers

Chatbot Builder

Create Chatbots to support your customer service, without any programming background knowledge

bot panel

Ticket Assignment

Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function

Multiagent

Your employees work in defined roles, as well as in efficiently together in a team

ticket assignment

These customers already use MessengerPeople

BMW Titelbild

Case Study: BMW

How the BMW branch in Munich automated its workshop customer service with WhatsApp.

whatsapp e-commerce

E-Commerce

Real-time support is becoming increasingly important – especially in e-commerce. Learn how messaging apps can help in support.

Reisebranche

Tourism

Digital travel consulting as a strategy to stand out from the competition. We show how it works.

You only need an API and no software solution?

With the Messenger Communication Platform you get a software solution with an intuitive interface that is immediately ready for your customer communication.

You need an API and no software solution? Then use the MessengerPeople API to send messages to WhatsApp, Telegram and Facebook Messenger via a single interface – GDPR compliant, of course.

  • Unified Messaging: Use a single API and a standardized data format for all messaging apps. We’ll take care of the details.
  • High Performance: Our data processing centers are situated around the global and guarantee low latency, high performance, and solid reliability.
  • GDPR-compliant: We are happy to create individual service level agreements for you.