Your Solution for Successful Customer Communication via Messaging Apps
Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more.
With the Messenger Communication Platform you can manage your customer communication intuitively, professionally, and in full compliance with data protection regulations.
Why offer customer communication via messaging apps?
Use Case: Customer Service in 1:1 Chat
Let your customers contact your company over messaging apps. Offer individual consultation in 1:1 chat, for topics including:
- Questions about bills and payment
- Product information
- Individual problems
- Changing or updating personal data
Use Case: Notifications & Alerts
Use messaging apps to send your customers important information or updates in real-time, reaching them on their smartphone lock screen.
- Verification – such as registration or log in confirmation, two-factor authentification, etc.
- Confirmation – for example, booking or payment confirmations.
- Alert – delivery status, flight time changes and more.
- Reminder – for an appointment or an unpayed bill, etc.
Use Case: Target Group Activation
Contact your target group over the most popular communication platform and offer opportunities for interaction.
- Raffle invitation and registration over WhatsApp and Co.
- Gather feedback, whether about a product, service, program, or more.
- User-generated content
- Surveys
