In all branches and industries, from e-commerce to media, from banks and insurance companies to cities and influencers, WhatsApp and other messaging apps are already being used successfully for increased customer engagement and better customer service. In our interviews and case studies, our customers show how messaging apps for customer service raise efficiency and improve customer satisfaction.
Messaging apps are popular – worldwide. The Bloomberg Quint WhatsApp Channel shows how the premiere Indian multi-platform business and financial company uses WhatsApp, Facebook Messenger [...]
Banks and Messenger Marketing: when banks can adjust to modern customers’ needs, communicating with them over their preferred channels, they can can gain relevance, respect, and loyalty. [...]
Marketing agencies are known for their innovative communication strategies, and are often the first to successfully implement new trends and channels. After all, successful and thought-provoking [...]
Meta has recently opened up their recurring notifications feature on Facebook for all businesses. How can you use them for your business to increase engagement with customers and drive sales? [...]
How can you reach thousands of users with just one message on one of the world’s most popular social media platforms? By sending out WhatsApp broadcast messages! Officially known as [...]
In times of online shopping and delivery services, it’s not easy for malls to attract shoppers to come out. That’s why Orion Mall, Bangalore’s third-biggest mall, came up with [...]
How can you get the most out of messenger apps in customer support? In this article, we have collected tips, examples, and best practices for messaging in customer service.
Driven by the shift to digital in the past couple of years, companies are dealing with a rising inflow of customer requests. Chatbots have proven to be Gamechangers for Customer Services. But how [...]
Case B2B Online Shop: With more than 30,000 visits to the TONEART online store per month, the service hotline rings by the second. How can TONEART answer these inquiries faster, better and more [...]
Instagram is a great channel for businesses to improve their reach and customer engagement via Reels, Stories and Feed posts. With the new “messenger API for Instagram,” Instagram now [...]
Here you can find WhatsApp marketing examples from all over the world. Campaigns from Adidas to Unilever – we took a closer look at 16 successful conversational / messenger marketing [...]
Best Case WhatsApp & Coaching: In the WUMMM weekly interview, we spoke to Erin Chen, a well-known trained sex & relationship counsellor who is now also CEO of the intimacy platform Gilly. [...]
OBHAI is a ride-sharing provider for daily transportation needs and offers also parcel delivery. With the newly launched WhatsApp service from OBHAI, users can book rides directly via the most [...]
Case Study Retail: When German sports retailer INTERSPORT Hübner recognized the potential of WhastApp and Co. for customer service, they started offering customers personal advice via messaging [...]
Messaging apps are popular – worldwide. The travel company and multinational group lastminute.com operates well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, [...]
Last week we sat down with the Norwich City Football Club to talk about how they used messaging apps for fan communication– this week, we’re on to rugby with Leeds Rhinos and their new [...]
Norwich City Football Club has set upon a new channel to strengthen their relationship to their followers and deliver behind-the-scenes info: WhatsApp for fan communication. We sit down with [...]
Case Study B2B Retail: Transgourmet, a wholesale grocer for large-scale consumers in hotel industry, gastronomy, company catering and social institutions is innovatively using WhatsApp for B2B [...]
Messenger Marketing and Fashion – almost no other branch has a faster life cycle than fashion. Deals, styles, discounts, and drops – there are always new things that need to be reported on. In [...]
Messaging apps are popular – worldwide. The Bloomberg Quint WhatsApp Channel shows how the premiere Indian multi-platform business and financial company uses WhatsApp, Facebook Messenger [...]
Brille24 customer service: WhatsApp doesn’t just offer countless advantages for private communication – the direct, real-time messenger is one of the most-popular communication channels in Europe [...]
Banks and Messenger Marketing: when banks can adjust to modern customers’ needs, communicating with them over their preferred channels, they can can gain relevance, respect, and loyalty. [...]
Traveling websites already discovered WhatsApp as a marketing and communication tool. If there are any price alerts or error fares, they will have to be sent quickly. No surprise, that a lot of [...]
Marketing agencies are known for their innovative communication strategies, and are often the first to successfully implement new trends and channels. After all, successful and thought-provoking [...]
Messenger Marketing is on the rise. There are several reasons to use it for your business and benefit from its overwhelming performance in general. Messenger Marketing provides not only [...]
Deutsche Bahn & WhatsApp – with the new WhatsApp news channel, Deutsche Bahn riders using the DB Regio NRW lines can get real-time messagesabout their specific train routes directly on [...]
Today in our interview series “7 Questions for …” we’re speaking with Daniel Palm from HolidayPirates. Learn how the company managed to get over 750.000 WhatsApp [...]
