News about Messaging Apps and Chatbots

Facebook Messenger Update – In this article we regularly compile the latest Facebook Messenger updates as well as planned features for app versions on Android and iOS. Liveblog: As soon as [...]

Our series about Messaging Apps & Brands focuses exclusively on the topic of business opportunities and Messaging Apps. Which business options do these chat apps offer companies? The [...]

In most countries around the globe, the good old-fashioned SMS has been replaced by messaging apps. But who is using which apps where? Between WhatsApp, Facebook Messenger, Apple Business Chat, [...]

WhatsApp is constantly adding new features to the WhatsApp app and WhatsApp Business. In this live blog, we summarize the latest WhatsApp app and WhatsApp Business updates as soon as they are [...]

WhatsApp Pay, Viber Payments, Apple Pay: the world of mobile payment is getting really exciting. Being able to cover the entire customer journey on messenger apps like WhatsApp (including in-app [...]

Verified Twitter accounts won’t be free anymore. Starting most likely in November, the blue badge will become part of a revamped subscription model.

India can now count on a new messaging expert! MessengerPeople by Sinch just launched their conversational messaging platform for SMBs with a local team in India. This is what you can expect.

Messaging apps have become extremely popular! The latest messaging app usage statistics show that WhatsApp has 2.0 billion users worldwide and Facebook Messenger close to 1, while WeChat has now [...]

The messaging app Signal has decided to discontinue their SMS and MMS features. We explain the reasons, and what users need to know now.

Ridesharing company Uber is testing a novel way for booking a ride with them: through a WhatsApp chatbot! For now, Uber will only roll out the feature in Delhi, India. The company wants to make [...]

Meta has just launched the very first end-to-end shopping experience on WhatsApp. It allows users to browse and shop groceries from India’s online grocery store JioMart. 

Telegram is turning nine! Since the messenger app started in 2013, it’s become one of the fastest growing messaging apps in the world. And it keeps surprising its users with new features. [...]

The messaging app Viber, who is owned by the Japanese tech company Rakuten, is launching “Payments”. The new fintech service enables users to pay for goods and services with a wallet [...]

Shopping on Instagram just got more interesting! Business will now be able to receive payments from Instagram customers directly in the Instagram Direct chat. Meta just announced the feature. We [...]

Meta has recently opened up their recurring notifications feature on Facebook for all businesses. How can you use them for your business to increase engagement with customers and drive sales? [...]

It’s no secret that messaging apps are the most commonly-used form of digital communication. In this article, we’ll take a closer look at the messaging app usage in a country with one [...]

Is India the next country to build up a messaging app into an indispensable hub for modern digital life? WhatsApp, India’s favorite messaging app, is now a state-recognized platform. And it [...]

The feminine hygiene brand Sirona just launched a WhatsApp chatbot for India that helps you track your menstrual cycle⁠—a first in the country’s fem-tech industry! This is how it works.

Since its start in 2013, Telegram has promised users to stay “forever” free, without fees, subscriptions, and ads. This is now changing. Founder Pavel Durov announced earlier this [...]

Cryptocurrency and messaging apps are a perfect combination. At least, that’s what a lot of companies that run messenger apps think. Some apps, such as Signal or Telegram, have already [...]

With Meta’s new focus on conversational messaging, the company has announced several changes in its messaging services. The latest one: the Messenger on Facebook is now opening up its [...]

“The best businesses meet their customers where they are” – and that’s on messaging apps. These were the words that Meta CEO Mark Zuckerberg used to kick off Meta’s [...]

Messaging Apps are on the rise worldwide, and WhatsApp usage in the UK is the third highest in Europe with over 40 million users. In this article we will take a closer look at all related figures [...]

In recent years, Instagram has become an increasingly attractive communication channel for many industries. The proprietary messaging service, Instagram Direct, is therefore the first port of [...]

WhatsApp is working on a new subscription model for WhatsApp Business accounts. The plan includes an option to link more devices than before. We explain what new features you can expect, and if [...]

Telegram is the messaging app on the rise in 2022. It carries a lot of useful features that are quite company-friendly. An increasingly popular one is the bot function. As there are a lot of [...]

On Instagram and Facebook they have been around for a while, now the popular feature will also come to WhatsApp: polls! WhatsApp wants to launch the new poll option for group chats this year. And [...]

WhatsApp Business has changed its costs and prices in February 2022! Since then, companies have to pay costs per conversation. But: For WhatsApp users and small businesses, WhatsApp remains free! [...]

With the ongoing situation in Ukraine, the country’s President Volodymyr Zelensky heavily relies on Telegram to address his country and a global audience. The messaging app offers [...]

A recently published white paper by the International Data Corporation (IDC) shows the results of a Sinch-sponsored study on the use of conversational customer engagement: While almost 80% of the [...]

AI chatbot, virtual assistant, voice bot, or WhatsApp chatbot – the variety of automation in communication is huge. But what can chatbots really do today? What are the expectations of [...]

Today is our first day as an official part of Sinch, a global leader in cloud communications for mobile customer engagement & RCS messaging! In September, we announced that we would be [...]

Facebook Messenger is a great channel for businesses to improve their customer relationship and service. In the following, we’ll show how companies like Hyundai, Sephora, Luuna and Newchic are [...]

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, today announced that it has entered into a definitive agreement to acquire MessengerPeople, a leading [...]

Coca Cola sees WhatsApp as an optimal solution, to support the food & beverage trade. Now the global corporation in Nepal is starting with the service: Food orders via WhatsApp. This is to [...]

Starting mid of June, WhatsApp is expanding the types of WhatsApp Business messages that companies and brands can proactively send to those of their customers that opt-in to receive them. This [...]

Customer service software, support software, customer care software, help desk software – the list of terms could be continued ad infinitum. All of them are terms for a software solution [...]

As of June 2, 2021, MessengerPeople customers can use the Messenger API for Instagram. This means businesses no longer need to go into the Instagram app to reply to Instagram Direct messages (DMs).

In the new year, WhatsApp has updated its terms of service for the messaging app, which will come into force on May 15, 2021. With the consent, the user now grants, among other things, that [...]

Facebook Messenger Update – In this article we regularly compile the latest Facebook Messenger updates as well as planned features for app versions on Android and iOS. Liveblog: As soon as [...]

WhatsApp is updating its opt-in policy for WhatsApp Notifications in the WhatsApp Business API. The update to the WhatsApp Business policy will be effective from July 9th. What does the update [...]

Fighting the spread of fake news around the coronavirus (Covid-19) and keeping Telangana’s citizens always informed and up-to-date about the latest developments and measures, as well as [...]

At the prestigious Deloitte Technology Fast 50 Award, MessengerPeople got honoured as one of the top 10 fastest growing technology companies in Germany. The award reflects the strong growth of [...]

With the Messenger Communication Platform MessengerPeople offers the first professional, GDPR-compliant ticket system for customer service via WhatsApp, Apple Business Chat, Facebook Messenger, [...]

Today, we are proud to announce a new, exciting way to communicate with your customers via messaging apps – the MessengerPeople API.

The WhatsApp Business Solution (API) was launched worldwide last year, and is available over Business Solution Providers such as MessengerPeople. Using the API, businesses can now offer [...]

Mark Zuckerberg and his team kicked off the F8 2019 with a strong message: “If we would rebuild the Facebook platform today, we would focus it on messaging”. Facebook wants to [...]

In September 2018, Stan Chudnovsky, the former Head of Product for Facebook Messenger, explained the business potential of Facebook Messenger with one sentence: “Would you rather wait 10 [...]

It was already THE topic in the 2016 presidential election in the US: elections and social media. And now in 2018, elections were coming up in a variety of countries: the Czech Republic, [...]

The world of technology is constantly in flux: social networks, messaging apps, smartphones, and software solutions are constantly changing, developing new features, gaining or losing popularity, [...]

North America has the 2nd highest mobile social network penetration rate globally (after East Asia), at 61%. This is about 150% of the global average, so it’s clear that the countries in North [...]

Today in our Global Messenger Landscape series we have a lot of ground to cover – we’ll be taking a look at a variety of English-speaking countries in Africa, and assessing what business [...]

In most countries around the globe, the good old-fashioned SMS has been replaced by messaging apps. But who is using which apps where? Between WhatsApp, Facebook Messenger, Apple Business Chat, [...]

Of Singapore’s 5.75 million population, 4 million mobile users say that WhatsApp is their most-used app. We know that WhatsApp is the world’s leading messaging app, and have already taken a deep [...]

Messenger communication is more popular than ever. Messaging apps like WhatsApp & Co. are now leading channels for content marketing, with KPIs that leave e-mail marketing and traditional ad [...]

Some of the most popular questions we receive are about the global messing app market – how it’s structured, what are the most important recent changes, and what are the latest [...]

The fashion industry is driven by quickly-changing trends — but one of the latest trends has nothing to do with color or cut, but instead with communication. Chat-based commerce is growing: [...]

In our series Messaging Apps & Brands, we elaborate on business options of selected messaging apps. Published last: WeChat Messenger. Today: WhatsApp Messenger, the green Messaging App from [...]

Our series of Messaging Apps & Brands elaborates on the unique business opportunities of messaging apps for companies. The last article we published was about LINE Messenger. Today [...]

In our series about Messaging Apps & Brands we discuss different business options for selected messaging and chat apps. Last published: WhatsApp Messenger. Today we turn to Facebook [...]

In the series Messaging Apps & Brands we take a look at the different business opportunities that a variety of messaging apps offer companies. Today we’ve chosen to focus on LINE, [...]

Facebook is still on top: a quick look at the Top 10 Android & iPhone apps worldwide is enough to confirm this.

Widget Editor As part of our further development, but also in view of the new General Data Protection Regulations, valid from May 25th, 2018, MessengerPeople has launched a new feature, the [...]

In one of his newest columns, LEAD-Author and MessengerPeople CMO Matthias Mehner demonstrates how Messengers can be used for different communication objectives. He explains the usage and benefit [...]

Data protection and messenger marketing in the same sentence? Definitely! In talks with potential customers, at lectures, or simply in passing conversations, it’s clear that interest in data [...]

WhatsApp for Business is now finally live. The world’s biggest messaging app with more than 1.3 billion users is now rolling out its business version for Android worldwide. The application is [...]

Today, Facebook announced a new update to its messenger. With Messenger Platform 2.2. new features were implemented to provide customers with a more extensive service via the business Messenger [...]