Chatbot News and Use Cases

What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]

In recent years, “conversational” has become a trendy word in the messaging world: conversational messaging, conversational commerce and AI, and, even conversational marketing. At [...]

Many experts are talking about the beginning of  the conversational era, or the “age of conversational”. Conversational marketing, conversational commerce, and conversational shopping [...]

Garlic to kill the coronavirus? Lemon juice up your nose to cure Covid-19? With misinformation like this, India has been the number one originator of Covid-19 fake news during the pandemic. It [...]

In an attempt to reduce pollution in India’s capital, the Delhi administration has come up with an unusual idea. It’s promoting e-mobility with the help of a WhatsApp chatbot.

The feminine hygiene brand Sirona just launched a WhatsApp chatbot for India that helps you track your menstrual cycle⁠—a first in the country’s fem-tech industry! This is how it works.

Offering good customer service pays off. It’s the best guarantee that your customers will come back, and purchase your products or services in the future. And chatbots can be a big part of [...]

For businesses, chat interfaces, such as chatbots, are extremely useful. They can help customers 24/7, solve issues fast, and reduce the workload for employees. However, businesses that want to [...]

Driven by the shift to digital in the past couple of years, companies are dealing with a rising inflow of customer requests. Chatbots have proven to be Gamechangers for Customer Services. But how [...]

How do companies from Latin America (LATAM) use messaging apps such as WhatsApp, Messenger from Meta or Instagram for their customer communication? And how successful are they? We did a review of [...]

AI chatbot, virtual assistant, voice bot, or WhatsApp chatbot – the variety of automation in communication is huge. But what can chatbots really do today? What are the expectations of [...]

Case B2B Online Shop: With more than 30,000 visits to the TONEART online store per month, the service hotline rings by the second. How can TONEART answer these inquiries faster, better and more [...]

“Lucky”, is the WhatsApp Chatbot for your Car dealership! He helps you with your daily customer communication in your Company and saves valuable time. The nice thing is, that [...]

Since the end of June 2021, MessengerPeople customers can also use webchat (live chat) at no extra charge. In addition to WhatsApp, Messenger from Facebook, Apple Business Chat, Telegram or [...]

How many are infected by COVIT-19? How can I protect myself from the virus? Since the outbreak of the corona epidemic, requests to the World Health Organization have multiplied a thousand times. [...]

Regarding the current corna crisis, many citizens would like to be informed sufficiently and immediately about the status of the measures and their effects. Here is an overview of governments and [...]

Customer service sure means a lot of work. 80% of customer inquiries come back again and again (FAQs). The remaining 20% are complex and have to be pre-qualified and assigned to the right person. [...]

We have gathered the best chatbots projects of 2019. Today the hype about chatbots has given way to reality. Companies are paying a lot of attention to the added value which the automation of [...]

Offering Chatbots over Facebook Messenger shows huge potential not only for customer service automation, but also for generating qualitative conversions, leads, and sales. A key way to do this is [...]

What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]

Chatbots aren’t exactly seen as the preferred conversation partner by many. In large part, this is due to the capricious way that companies often start up their chatbot messenger projects. [...]

We at MessengerPeople believe that customer communication via WhatsApp and other messaging apps is the future of marketing. That’s why we not only provide intuitive solutions for newsletter [...]

Travel operators, hotels, destinations & attractions – they all use messenger marketing and take a first step towards chatbots in tourism. On the occasion of the Social Media Travel Day 2017, [...]

Yeah! Messaging revolution is here to stay but the rise of chatbots will change the overall technology scenario. There are many reasons that signify that bots are exciting not because it is easy [...]

The Sparkassen is Germany’s largest financial services network with 600 companies that provide banking services throughout all of Germany. Like most banks, the organization needs to compete in a [...]

The advances in chatbot technology are coming so quickly, it can be hard to keep up. Here, we will give a quick overview of the latest chatbot offerings from platforms like Facebook, Microsoft, [...]

Many bank customers have similar questions that can easily be answered by pre-defined responses. Especially on mobile devices, it is inconvenient to read through FAQ pages and to study [...]

When it comes to the new hot kid on the tech block, almost everybody these days is pointing towards bots. Just like the iPhone changed our concept of a phone, this software is predicted to [...]