Chatbot News and Use Cases

Are Chatbots for customer care a successful solution?  What kind of customer service Chatbot can you offer over WhatsApp and Facebook Messenger? What should you pay attention to when automating [...]

A WhatsApp bot? Messaging apps and Chatbots are often mentioned in the same breath, but up until now, people have primarily been familiar with Chatbots used over Facebook Messenger. How about [...]

What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]

Customer service sure means a lot of work. 80% of customer inquiries come back again and again (FAQs). The remaining 20% are complex and have to be pre-qualified and assigned to the right person. [...]

We have gathered the best chatbots projects of 2019. Today the hype about chatbots has given way to reality. Companies are paying a lot of attention to the added value which the automation of [...]

Are Chatbots for customer care a successful solution?  What kind of customer service Chatbot can you offer over WhatsApp and Facebook Messenger? What should you pay attention to when automating [...]

When their vehicle is currently in the workshop, vehicle owners prefer to be informed about every step of process. Has the repair already started? Is something broken? Can the car already be [...]

Offering Chatbots over Facebook Messenger shows huge potential not only for customer service automation, but also for generating qualitative conversions, leads, and sales. A key way to do this is [...]

A WhatsApp bot? Messaging apps and Chatbots are often mentioned in the same breath, but up until now, people have primarily been familiar with Chatbots used over Facebook Messenger. How about [...]

What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]

Chatbots aren’t exactly seen as the preferred conversation partner by many. In large part, this is due to the capricious way that companies often start up their chatbot messenger projects. [...]

We at MessengerPeople believe that customer communication via WhatsApp and other messaging apps is the future of marketing. That’s why we not only provide intuitive solutions for newsletter [...]

Travel operators, hotels, destinations & attractions – they all use messenger marketing and take a first step towards chatbots in tourism. On the occasion of the Social Media Travel Day 2017, [...]

Communication, particularly one-on-one dialogues between fans and clubs, is getting more and more important. But our recent field trial disillusioned us quickly – only 8 out of 18 national [...]

Yeah! Messaging revolution is here to stay but the rise of chatbots will change the overall technology scenario. There are many reasons that signify that bots are exciting not because it is easy [...]

The Sparkassen is Germany’s largest financial services network with 600 companies that provide banking services throughout all of Germany. Like most banks, the organization needs to compete in a [...]

Bots are the new craze, but what does this mean for apps? With bots being touted as the future of commerce, some think that apps might soon become irrelevant. However, this is far from the only [...]

The advances in chatbot technology are coming so quickly, it can be hard to keep up. Here, we will give a quick overview of the latest chatbot offerings from platforms like Facebook, Microsoft, [...]

Many bank customers have similar questions that can easily be answered by pre-defined responses. Especially on mobile devices, it is inconvenient to read through FAQ pages and to study [...]

When it comes to the new hot kid on the tech block, almost everybody these days is pointing towards bots. Just like the iPhone changed our concept of a phone, this software is predicted to [...]