Messenger Magazine - Your Blog for Messenger Services & Chatbots

WhatsApp offers two compelling solutions for enterprises, “WhatsApp for Business” and “WhatsApp Business Platform”. In this article, you’ll learn everything you need [...]

WhatsApp is constantly adding new features to the WhatsApp app and WhatsApp Business. In this live blog, we summarize the latest WhatsApp app and WhatsApp Business updates as soon as they are [...]

Consumers today are exposed to a lot of brand and service options on several platforms. For businesses, this means that they are constantly looking for ways to improve the connection with their [...]

The service shop of the BMW headquarter in Munich handles a lot of customer queries, especially during the busy season. In order to speed up the process and free up employees, BMW introduced a [...]

With roughly one billion active users globally, the Facebook Messenger from Meta is one of the most popular messaging channels in the world. But what opportunities does it offer for businesses? [...]

Looking to take your marketing game to the next level? Check out our guide on messaging apps for marketing! From tips on how to use them to grow your business, to examples, to advice on which app [...]

In 2018, WhatsApp launched its first business solution, the WhatsApp Business app. It finally allowed the commercial use of the popular messaging app. Naturally, this is the first option [...]

The messaging app Signal has decided to discontinue their SMS and MMS features. We explain the reasons, and what users need to know now.

How can you reach thousands of users with just one message on one of the world’s most popular social media platforms? By sending out WhatsApp broadcast messages! Officially known as [...]

In 2022, Meta introduced a new feature to the WhatsApp Business Platform: predefined buttons. In the following, we’ll explain how they work, and why you should integrate them into your [...]

The e-commerce DIY paint company MissPompadour has always used WhatsApp Business as part of its customer communication. Now, it’s one of their most successful sales channels! We talked to [...]

Women’s Best is one of the world’s most successful online sports brands, receiving thousands of purchase orders a day. By switching to the WhatsApp Business solution for customer service, they [...]

In times of online shopping and delivery services, it’s not easy for malls to attract shoppers to come out. That’s why Orion Mall, Bangalore’s third-biggest mall, came up with [...]

Many car dealerships and repair shops offer customer information digitally – but their service is still very analog. That’s a missed opportunity! For car dealers, messaging apps like [...]

The green tick marks WhatsApp Business accounts as being officially verified. Since a growing number of companies are using WhatsApp for their customer communications, this badge is highly [...]

There is a lot of talk around chatbots, as they are revolutionary in communication. But what types of chatbots actually exist? In this article, we’ll introduce you to the different types of [...]

WhatsApp offers two compelling solutions for enterprises, “WhatsApp for Business” and “WhatsApp Business Platform”. In this article, you’ll learn everything you need [...]

Messaging apps have become extremely popular! The latest messaging app usage statistics show that WhatsApp has more than two billion users worldwide, Facebook Messenger close to one, while WeChat [...]

After shutting down its broadcasting messages for businesses in 2019, WhatsApp re-launched their bulk message feature in June of 2021 — and has added new features and regulations since. We sum up [...]

WhatsApp Business has changed its costs and prices in February 2022! Since then, companies have to pay per conversation. But: For WhatsApp users and small businesses, WhatsApp remains free! What [...]

Telegram has been the messaging app on the rise in 2022. It carries a lot of useful features that are quite company-friendly. An increasingly popular one is the bot function. As there are a lot [...]

WhatsApp Business is a great way for small businesses to stay in touch with their customers. However, typing messages all day on your smartphone can get pretty tiring. Luckily, there are ways to [...]

What are chatbots, and what are the advantages of chatbots for companies? How do customers feel about them? What types of bots exist, and how can businesses use them effectively?  The following [...]

Can you use WhatsApp in your customer communication and still ensure data protection? Yes! However, there are some things you need to consider. We explain the requirements of using WhatsApp as a [...]

You probably have seen some companies use chatbots on the Messenger from Meta, but what about WhatsApp chatbots? They are the next big trend in messenger communication, and can really help your [...]

How can you get the most out of messenger apps in customer support? In this article, we have collected tips, examples, and best practices for messaging in customer service. 

WhatsApp is constantly adding new features to the WhatsApp app and WhatsApp Business. In this live blog, we summarize the latest WhatsApp app and WhatsApp Business updates as soon as they are [...]

Messaging customers is not as easy as it might seem, as it can be tricky to find the best approach right away. We’re here to help! In our series, “dos and don’ts of messaging [...]

How can e-commerce and retail companies grow their business by using messaging? In the following, we’ll take a look at how different e-comerce and retail brands use messaging along the [...]

WhatsApp Pay, Viber Payments, Apple Pay: the world of mobile payment is getting really exciting. Being able to cover the entire customer journey on messenger apps like WhatsApp (including in-app [...]

Why is a WhatsApp Business account on the WhatsApp Business Platform worthwhile? Isn’t a regular business account enough? Spoiler: no! In the following, we’ll show you six reasons for [...]

Can you use messaging apps in every stage of the customer journey? Absolutely, and even more successfully than other channels! From consultations on Facebook Messenger to marketing messages on [...]

In recent years, “conversational” has become a trendy word in the messaging world: conversational messaging, conversational commerce and AI, and, even conversational marketing. At [...]

Verified Twitter accounts won’t be free anymore. Starting most likely in November, the blue badge will become part of a revamped subscription model.

India can now count on a new messaging expert! MessengerPeople by Sinch just launched their conversational messaging platform for SMBs with a local team in India. This is what you can expect.

With the official start of Diwali on October 24, the festive season in India begins. And this also means: it’s shopping season! We will show you six strategies for using messaging to make [...]

Consumers today are exposed to a lot of brand and service options on several platforms. For businesses, this means that they are constantly looking for ways to improve the connection with their [...]

Customer service key performance indicators (KPIs) are important and measurable performance indicators that help companies measure, analyze and visualize all customer relationship information. In [...]

Ridesharing company Uber is testing a novel way for booking a ride with them: through a WhatsApp chatbot! For now, Uber will only roll out the feature in Delhi, India. The company wants to make [...]

Many experts are talking about the beginning of  the conversational era, or the “age of conversational”. Conversational marketing, conversational commerce, and conversational shopping [...]

Meta has just launched the very first end-to-end shopping experience on WhatsApp. It allows users to browse and shop groceries from India’s online grocery store JioMart. 

Garlic to kill the coronavirus? Lemon juice up your nose to cure Covid-19? With misinformation like this, India has been the number one originator of Covid-19 fake news during the pandemic. It [...]

Telegram is turning nine! Since the messenger app started in 2013, it’s become one of the fastest growing messaging apps in the world. And it keeps surprising its users with new features. [...]

Are chatbots really helpful in e-commerce, or do they actually scare off your customers? As is true with any technology: it’s only as good as the human idea and implementation behind it. We [...]

In an attempt to reduce pollution in India’s capital, the Delhi administration has come up with an unusual idea. It’s promoting e-mobility with the help of a WhatsApp chatbot.

The messaging app Viber, who is owned by the Japanese tech company Rakuten, is launching “Payments”. The new fintech service enables users to pay for goods and services with a wallet [...]

You have probably heard the term “conversational marketing” before, but what does it mean? It actually lets you connect better with your customers—through conversations. In the [...]

Instagram influencers? Of course! YouTube influencers? Definitely! But have you heard of WhatsApp influencers before? It’s the latest trend for brands to reach their target audience more [...]

Since companies can no longer officially send newsletters to their customers via WhatsApp, the question arises: What alternatives are there to the WhatsApp newsletter? Telegram Messenger is a [...]

Shopping on Instagram just got more interesting! Business will now be able to receive payments from Instagram customers directly in the Instagram Direct chat. Meta just announced the feature. We [...]

Meta has recently opened up their recurring notifications feature on Facebook for all businesses. How can you use them for your business to increase engagement with customers and drive sales? [...]

It’s no secret that messaging is the most commonly-used form of digital communication. In this article, we’ll take a closer look at the current statistics, rankings, and usage of [...]

Is India the next country to build up a messaging app into an indispensable hub for modern digital life? WhatsApp, India’s favorite messaging app, is now a state-recognized platform. And it [...]

Newsletters on messaging apps like WhatsApp, Telegram, or iMessage are very popular for companies. They offer top click-through and open rates, high engagement, and (almost) real-time delivery. [...]

The feminine hygiene brand Sirona just launched a WhatsApp chatbot for India that helps you track your menstrual cycle⁠—a first in the country’s fem-tech industry! This is how it works.

Is it worth for small and medium-sized businesses to pay for a professional messaging software? Yes! A professional solution doesn’t only guarantee 100 percent compliance with data [...]

Adding a live chat to your website improves your customer service and your customers have a much better experience. As studies show, they prefer a live chat to communicate with companies over [...]

Since its start in 2013, Telegram has promised users to stay “forever” free, without fees, subscriptions, and ads. This is now changing. Founder Pavel Durov announced earlier this [...]

Cryptocurrency and messaging apps are a perfect combination. At least, that’s what a lot of companies that run messenger apps think. Some apps, such as Signal or Telegram, have already [...]

With Meta’s new focus on conversational messaging, the company has announced several changes in its messaging services. The latest one: the Messenger on Facebook is now opening up its [...]

“The best businesses meet their customers where they are” – and that’s on messaging apps. These were the words that Meta CEO Mark Zuckerberg used to kick off Meta’s [...]

Messaging Apps are on the rise worldwide, and WhatsApp usage in the UK is the third highest in Europe with over 40 million users. In this article we will take a closer look at all related figures [...]

SMS for customer communication? Practical, for sure. But also boring. Old-timey. One-dimensional. That’s how a lot of companies feel about using SMS. And they were right, until very [...]

Offering good customer service pays off. It’s the best guarantee that your customers will come back, and purchase your products or services in the future. And chatbots can be a big part of [...]

In recent years, Instagram has become an increasingly attractive communication channel for many industries. The proprietary messaging service, Instagram Direct, is therefore the first port of [...]

WhatsApp is working on a new subscription model for WhatsApp Business accounts. The plan includes an option to link more devices than before. We explain what new features you can expect, and if [...]

On Instagram and Facebook they have been around for a while, now the popular feature will also come to WhatsApp: polls! WhatsApp wants to launch the new poll option for group chats this year. And [...]

What do customer service and messaging apps have in common? They are essential for providing a great customer experience! But: what’s the best messaging app? Kara Dilling, business [...]

For Facebook, Meta’s Messenger will be one of the biggest topics of the next years. Meta regularly updates the platform and continues to introduce new features. For MessengerPeople [...]

With the ongoing situation in Ukraine, the country’s President Volodymyr Zelensky heavily relies on Telegram to address his country and a global audience. The messaging app offers [...]

E-mobility start-ups in Barcelona are thriving, and growing, very fast! However, struggling with increased demand and expanding to new business models, they are looking for easier ways to [...]

Good marketing requires high-quality data. For a long time, tracking cookies delivered that data. However, more tech companies are restricting their usage, and a growing number of users is [...]

Are you somewhere without internet, and want to send a text? Do you want to save data on a trip abroad? Or, do you simply want to stay anonymous while sending a message? Then check out these [...]

For businesses, chat interfaces, such as chatbots, are extremely useful. They can help customers 24/7, solve issues fast, and reduce the workload for employees. However, businesses that want to [...]

How do I create a WhatsApp Business account? What is the difference between WhatsApp, WhatsApp Business and WhatsApp Business API? How do I verify my WhatsApp Business Account? What are the [...]

Click to WhatsApp Ads and Click to Chat are very effective ad formats that help you quickly get users for your messenger service or chatbot. As always in performance marketing, there are a few [...]

A recently published white paper by the International Data Corporation (IDC) shows the results of a Sinch-sponsored study on the use of conversational customer engagement: While almost 80% of the [...]

Driven by the shift to digital in the past couple of years, companies are dealing with a rising inflow of customer requests. Chatbots have proven to be Gamechangers for Customer Services. But how [...]

The Super Bowl is a wrap! And so are hilarious TV commercials. As every year, they were super creative, super expensive and reached millions of viewers. But reaching them is only half of the [...]

How can you connect your Facebook page to the WhatsApp business app? What are the advantages? Here you’ll get step-by-step instructions on how to set it up and valuable tips for the right [...]

How do companies from Latin America (LATAM) use messaging apps such as WhatsApp, Messenger from Meta or Instagram for their customer communication? And how successful are they? We did a review of [...]

AI chatbot, virtual assistant, voice bot, or WhatsApp chatbot – the variety of automation in communication is huge. But what can chatbots really do today? What are the expectations of [...]

In our new Vodcast Episode: Digify Africa, a youth-led digital education organization in Africa, aims to educate young people in Africa and around the world about digitalization and social media. [...]

Case B2B Online Shop: With more than 30,000 visits to the TONEART online store per month, the service hotline rings by the second. How can TONEART answer these inquiries faster, better and more [...]

As of November 1, 2021, MessengerPeople is officially a part of the Swedish technology company Sinch AB (publ), a global leader in cloud communications for mobile customer engagement. In our [...]

Today is our first day as an official part of Sinch, a global leader in cloud communications for mobile customer engagement & RCS messaging! In September, we announced that we would be [...]

Facebook Messenger is a great channel for businesses to improve their customer relationship and service. In the following, we’ll show how companies like Hyundai, Sephora, Luuna and Newchic are [...]

“Lucky”, is the WhatsApp Chatbot for your Car dealership! He helps you with your daily customer communication in your Company and saves valuable time. The nice thing is, that [...]

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, today announced that it has entered into a definitive agreement to acquire MessengerPeople, a leading [...]

Instagram is a great channel for businesses to improve their reach and customer engagement via Reels, Stories and Feed posts. With the new “messenger API for Instagram,” Instagram now [...]

You want to connect your WhatsApp Business Channel to your existing software like Salesforce, Hubspot CRM, a CMS like WordPress or an online store like Shopify or Woocommerce? With our API you [...]

Coca Cola sees WhatsApp as an optimal solution, to support the food & beverage trade. Now the global corporation in Nepal is starting with the service: Food orders via WhatsApp. This is to [...]

Customer support via Twitter? That can be more successful than many might expect. In fact, Twitter offers great potential for companies in customer service, especially in the area of direct messaging.

Have you ever heard of Ashton Kutcher’s messenger “Community”? There’s a lot of hype about Community in the U.S. and Canada, especially among celebrities. What exactly is [...]

Is WhatsApp secure? Does WhatsApp read my messages? What is end-to-end encryption? Will my data be sold? Which messaging app is really secure? Where is the difference to Telegram? These are [...]

Since the end of June 2021, MessengerPeople customers can also use webchat (live chat) at no extra charge. In addition to WhatsApp, Messenger from Facebook, Apple Business Chat, Telegram or [...]

Starting mid of June, WhatsApp is expanding the types of WhatsApp Business messages that companies and brands can proactively send to those of their customers that opt-in to receive them. This [...]

Here you can find WhatsApp marketing examples from all over the world. Campaigns from Adidas to Unilever – we took a closer look at 16 successful conversational / messenger marketing [...]

Customer service software, support software, customer care software, help desk software – the list of terms could be continued ad infinitum. All of them are terms for a software solution [...]

As of June 2, 2021, MessengerPeople customers can use the Messenger API for Instagram. This means businesses no longer need to go into the Instagram app to reply to Instagram Direct messages (DMs).

WhatsApp in B2B? How do companies communicate via WhatsApp in the B2B sector? With representatives in the sales force, farmers in the field or in the catering sector? More and more companies in [...]

The shortage of skilled workers and young talent on the labor market now affects almost all industries. Companies and organizations must not only reach the best applicants, but also recruit them [...]

Best Case WhatsApp & Coaching: In the WUMMM weekly interview, we spoke to Erin Chen, a well-known trained sex & relationship counsellor who is now also CEO of the intimacy platform Gilly. [...]

OBHAI is a ride-sharing provider for daily transportation needs and offers also parcel delivery. With the newly launched WhatsApp service from OBHAI, users can book rides directly via the most [...]

In the new year, WhatsApp has updated its terms of service for the messaging app, which will come into force on May 15, 2021. With the consent, the user now grants, among other things, that [...]

Facebook Messenger Update – In this article we regularly compile the latest Facebook Messenger updates as well as planned features for app versions on Android and iOS. Liveblog: As soon as [...]

WhatsApp is updating its opt-in policy for WhatsApp Notifications in the WhatsApp Business API. The update to the WhatsApp Business policy will be effective from July 9th. What does the update [...]

Fighting the spread of fake news around the coronavirus (Covid-19) and keeping Telangana’s citizens always informed and up-to-date about the latest developments and measures, as well as [...]

How many are infected by COVIT-19? How can I protect myself from the virus? Since the outbreak of the corona epidemic, requests to the World Health Organization have multiplied a thousand times. [...]

Regarding the current corna crisis, many citizens would like to be informed sufficiently and immediately about the status of the measures and their effects. Here is an overview of governments and [...]

Shops, gyms and restaurants have to close and are refering to telephone service instead! Authorities, offices and doctors are completely overloaded with the flood of calls! Call center can barely [...]

You are wondering about how to get more users into your WhatsApp service channel or service channels of other messaging apps? We’ve put together the most valuable tips & tricks for [...]

Adidas has long understood how well WhatsApp works as a global marketing channel. The German company has been using WhatsApp to interact directly with its end customers since 2015. With its [...]

Messenger Marketing Trends: How will messaging communication develop this year? What kind of innovations can we expect, what should companies pay attention to if they want to offer professional [...]

Facebook set March 4th, 2020 as the deadline to set up and verify your Facebook Messenger Newsletter! Otherwise, your newsletter distribution will be deactivated. Why?

Customer service sure means a lot of work. 80% of customer inquiries come back again and again (FAQs). The remaining 20% are complex and have to be pre-qualified and assigned to the right person. [...]

How do organizations and institutions such as the Federal Employment Agency in Germany, the Bavarian Broadcasting or the Fraunhofer Society use chat services to present their projects and stories [...]

We have gathered the best chatbots projects of 2019. Today the hype about chatbots has given way to reality. Companies are paying a lot of attention to the added value which the automation of [...]

At the prestigious Deloitte Technology Fast 50 Award, MessengerPeople got honoured as one of the top 10 fastest growing technology companies in Germany. The award reflects the strong growth of [...]

The new app Notify is conquering the apps charts! In Germany, where Notify was designed, Notify is currently in Place 2 in the news section. Notify is a free app that helps users get news from a [...]

Is there an alternative to WhatsApp newsletters? WhatsApp is the most popular messenger service globally and companies have successfully been using WhatsApp to send messaging app newsletters for [...]

With the Messenger Communication Platform MessengerPeople offers the first professional, GDPR-compliant ticket system for customer service via WhatsApp, Apple Business Chat, Facebook Messenger, [...]

Messaging Apps as a Customer Service Platform: what has widely been suspected has finally been confirmed. The results of a survey conducted by BT and Cisco involving 5,000 participants from over [...]

Our series about Messaging Apps & Brands focuses exclusively on the topic of business opportunities and Messaging Apps. Which business options do these chat apps offer companies? The [...]

Case Study Retail: When German sports retailer INTERSPORT Hübner recognized the potential of WhastApp and Co. for customer service, they started offering customers personal advice via messaging [...]

Today, we are proud to announce a new, exciting way to communicate with your customers via messaging apps – the MessengerPeople API.

From private banks, to credit unions, savings banks to online banks – everyone claims that the customer is the center of their attention.

Brick and mortar retailers, from drugstore chains to large department stores, currently face two decisive challenges. First, e-commerce is growing steadily, making it easy for customers to shop [...]

Competition in the industrial export sector is constantly increasing: factors like global interconnection, high production costs and a shortage of qualified personnel can create pressure on [...]

WhatsApp Notifications „Message Templates“ are (typically fee-based) push messages sent over WhatsApp Business API – they are the perfect complement to the free customer care chat. However, [...]

Although many consumers still opt to use travel agencies for personal consultation during travel booking, the growing number of digital offers and travel comparison sites raise the competition.

The WhatsApp Business Solution (API) was launched worldwide last year, and is available over Business Solution Providers such as MessengerPeople. Using the API, businesses can now offer [...]

Everyone needs energy, but there are numerous energy suppliers on the market in the meantime. Competition between municipal utilities, large energy groups, and start-ups is strong, and online [...]

Mark Zuckerberg and his team kicked off the F8 2019 with a strong message: “If we would rebuild the Facebook platform today, we would focus it on messaging”. Facebook wants to [...]

1:1 customer service, now made easier and more convenient with messaging apps. For both customers and employees in the insurance industry, this modern, effective communication channel has a [...]

In September 2018, Stan Chudnovsky, the former Head of Product for Facebook Messenger, explained the business potential of Facebook Messenger with one sentence: “Would you rather wait 10 [...]

Radio is an industry that can see huge benefits by using messaging apps to engage customers, capitalizing on two important trends for today’s customer experience: convenience and personalization. [...]

It was already THE topic in the 2016 presidential election in the US: elections and social media. And now in 2018, elections were coming up in a variety of countries: the Czech Republic, [...]

The world of technology is constantly in flux: social networks, messaging apps, smartphones, and software solutions are constantly changing, developing new features, gaining or losing popularity, [...]

Our Customer Service: Why Messaging Apps Are #1 series explores how messaging app customer service performs when compared to e-mail, telephone, social media, etc. But what about other [...]

Companies are using messaging apps like WhatsApp, Facebook Messenger, iMessage, Viber and Telegram more and mroe for customer communication. But how can you measure the success of messaging app [...]

Our Customer Service: Why Messaging Apps Are #1 series explores how messaging apps stack up against other customer service channels such as e-mail, telephone, live chat, etc. Today’s topic [...]

This is the very first post on our new engineering blog, and I’m very excited for what we’re going to write about here. On this blog, we will provide meaningful, concise and technical information [...]

Our Customer Service: The Rise of Messaging Apps series will delve deeper into the possibilities that messaging app customer service offers. In four installments, we’ll analyze the advantages of [...]

Messaging apps are popular – worldwide. The travel company and multinational group lastminute.com operates well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, [...]

Our Customer Service: The Rise of Messaging Apps series will delve deeper into the possibilities that messaging app customer service offers. In three installments, we’ll analyze the advantages of [...]

Since August 2018, selected verified partners and companies have been given access to the official WhatsApp Business API. The business solution offers a variety of innovative usage scenarios for [...]

The WhatsApp Business API offers companies a multitude of usage possibilities for communication with clients. There are a few things you should keep in mind to really take advantage of the full [...]

North America has the 2nd highest mobile social network penetration rate globally (after East Asia), at 61%. This is about 150% of the global average, so it’s clear that the countries in North [...]

Messenger communication is getting more and more popular. Messaging apps like WhatsApp or Facebook Messenger are gaining relevance and attention as a channel for customer communication, in [...]

Customer service and WhatsApp – this is the current trend for companies and customers alike! Customers want answers to their questions, and they want them fast. In our fast-moving [...]

With January coming to a close, it’s a good time to look back at customer care predictions from the last months of 2018 and gather stock of which customer service trends are expected to [...]

Today in our Global Messenger Landscape series we have a lot of ground to cover – we’ll be taking a look at a variety of English-speaking countries in Africa, and assessing what business [...]

In most countries around the globe, the good old-fashioned SMS has been replaced by messaging apps. But who is using which apps where? Between WhatsApp, Facebook Messenger, Apple Business Chat, [...]

Customer service and WhatsApp – the data from the MessengerPeople Study 2018 have made it more clear than ever that customers deliberately choosing to communicate with businesses via [...]

Of Singapore’s 5.75 million population, 4 million mobile users say that WhatsApp is their most-used app. We know that WhatsApp is the world’s leading messaging app, and have already taken a deep [...]

Customer service and WhatsApp – we’ve written a lot about how and why companies should start offering customer communication via messaging apps. A great example of an industry that [...]

Messenger communication is more popular than ever. Messaging apps like WhatsApp & Co. are now leading channels for content marketing, with KPIs that leave e-mail marketing and traditional ad [...]

Surprising but true: within three years, the number of people who use messaging app customer service to contact businesses has risen to more than 10,000,000. This is one of the many new [...]

Last week we sat down with the Norwich City Football Club to talk about how they used messaging apps for fan communication– this week, we’re on to rugby with Leeds Rhinos and their new [...]

Norwich City Football Club has set upon a new channel to strengthen their relationship to their followers and deliver behind-the-scenes info: WhatsApp for fan communication. We sit down with [...]

Some of the most popular questions we receive are about the global messing app market – how it’s structured, what are the most important recent changes, and what are the latest [...]

The fashion industry is driven by quickly-changing trends — but one of the latest trends has nothing to do with color or cut, but instead with communication. Chat-based commerce is growing: [...]

A landing page is the central spot where your Widget is embedded and your future followers are given an easy way to sign up for your news service via Notify, Apple Business Chat, Facebook [...]

In our series Messaging Apps & Brands, we elaborate on business options of selected messaging apps. Published last: WeChat Messenger. Today: WhatsApp Messenger, the green Messaging App from [...]

Our series of Messaging Apps & Brands elaborates on the unique business opportunities of messaging apps for companies. The last article we published was about LINE Messenger. Today [...]

In our series about Messaging Apps & Brands we discuss different business options for selected messaging and chat apps. Last published: WhatsApp Messenger. Today we turn to Facebook [...]

In our series about Messaging Apps & Brands we take a look at the different business opportunities that a variety of messaging apps offer companies. In the last article, we explored the [...]

In the series Messaging Apps & Brands we take a look at the different business opportunities that a variety of messaging apps offer companies. Today we’ve chosen to focus on LINE, [...]

Case Study B2B Retail:  Transgourmet, a wholesale grocer for large-scale consumers in hotel industry, gastronomy, company catering and social institutions is innovatively using WhatsApp for B2B [...]

Facebook is still on top: a quick look at the Top 10 Android & iPhone apps worldwide is enough to confirm this.

Messenger customer service: there’s so much that can go wrong in customer service. In order for your customer service over messaging apps and direct chats to be as successful as possible, we’ve [...]

As a company, you want to use WhatsApp in customer communication, but you don’t know how to implement it in a privacy-compliant and scalable way? That’s exactly what the WhatsApp [...]

Widget Editor As part of our further development, but also in view of the new General Data Protection Regulations, valid from May 25th, 2018, MessengerPeople has launched a new feature, the [...]

Messenger Marketing and Fashion – almost no other branch has a faster life cycle than fashion. Deals, styles, discounts, and drops – there are always new things that need to be reported on. In [...]

Messaging apps are popular – worldwide. The Bloomberg Quint WhatsApp Channel shows how the premiere Indian multi-platform business and financial company uses WhatsApp, Facebook Messenger [...]

Brille24 customer service: WhatsApp doesn’t just offer countless advantages for private communication – the direct, real-time messenger is one of the most-popular communication channels in Europe [...]

Banks and Messenger Marketing: when banks can adjust to modern customers’ needs, communicating with them over their preferred channels, they can can gain relevance, respect, and loyalty. [...]

Offering Chatbots over Facebook Messenger shows huge potential not only for customer service automation, but also for generating qualitative conversions, leads, and sales. A key way to do this is [...]

Traveling websites already discovered WhatsApp as a marketing and communication tool. If there are any price alerts or error fares, they will have to be sent quickly. No surprise, that a lot of [...]

Congratulations! You’ve successfully registered with MessengerPeople! In this how-to guide, we want to give you the tools to become a Messenger Marketing expert. You can learn how to [...]

Marketing agencies are known for their innovative communication strategies, and are often the first to successfully implement new trends and channels.  After all, successful and thought-provoking [...]

Messenger Marketing is on the rise. There are several reasons to use it for your business and benefit from its overwhelming performance in general. Messenger Marketing provides not only [...]

In one of his newest columns, LEAD-Author and MessengerPeople CMO Matthias Mehner demonstrates how Messengers can be used for different communication objectives. He explains the usage and benefit [...]

Data protection and messenger marketing in the same sentence? Definitely! In talks with potential customers, at lectures, or simply in passing conversations, it’s clear that interest in data [...]

What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]

Customer service & automotive industry: What do the automotive industry and messengers like WhatsApp have to do with each other? The answer lies in two particular factors that have been [...]

Chatbots aren’t exactly seen as the preferred conversation partner by many. In large part, this is due to the capricious way that companies often start up their chatbot messenger projects. [...]

Is Messenger Marketing on the rise? You bet! At the moment, one of Facebook’s priorities is to improve and strengthen its messaging apps. Concurrently, 85% of companies surveyed believe that [...]

Deutsche Bahn & WhatsApp – with the new WhatsApp news channel, Deutsche Bahn riders using the DB Regio NRW lines can get real-time messagesabout their specific train routes directly on [...]

WhatsApp for Business is now finally live. The world’s biggest messaging app with more than 1.3 billion users is now rolling out its business version for Android worldwide. The application is [...]

We at MessengerPeople believe that customer communication via WhatsApp and other messaging apps is the future of marketing. That’s why we not only provide intuitive solutions for newsletter [...]

What content is suitable for a WhatsApp newsletter? Great content strategy, choice of media, interaction, timing and target audience are what matters the most when it comes to newsletter [...]

According to latest reports, last week’s Black Friday not only marked the beginning of the holiday shopping season but is also viewed as the busiest day for retail in US history and in [...]

Our service now offers something new to enable you to use messengers more effectively in your marketing campaign. In addition to being able to divide your newsletter into sub-sections, you can [...]

According to numerous corresponding reports WhatsApp plans to revise WhatsApp group features considerably and to add new functions. In addition, recording voice messages will be simplified as [...]

Travel operators, hotels, destinations & attractions – they all use messenger marketing and take a first step towards chatbots in tourism. On the occasion of the Social Media Travel Day 2017, [...]

Today, Facebook announced a new update to its messenger. With Messenger Platform 2.2. new features were implemented to provide customers with a more extensive service via the business Messenger [...]

Today in our interview series “7 Questions for …” we’re speaking with Daniel Palm from HolidayPirates. Learn how the company managed to get over 750.000 WhatsApp [...]

Clubs, associations, athletes – all of them are top-notch in the social web. It is even more surprising that topics such as messenger marketing and chatbots may not seem to be very relevant in [...]

The most popular networks at the turn of the century included online platforms like MySpace and StudiVZ. That is until Facebook appeared for the first time in 2008 and users began switching to [...]

The Washington Post is informing its readers via WhatsApp and other messaging services concerning the current events of the German Election 2017. In this way, readers can connect with Post [...]

The Facebook Messenger works differently than sport does. Taking part in an event is NOT everything. With these seven hacks we will show you how your chatbot or facebook messenger newsletter can [...]

For many companies, email marketing remains one of the pillars of their online strategy. Until recently, email newsletters were one of the best tools to expand existing customer relationships and [...]

Yeah! Messaging revolution is here to stay but the rise of chatbots will change the overall technology scenario. There are many reasons that signify that bots are exciting not because it is easy [...]

The focus of sales and advertising is increasingly shifting to the Internet. Everything is becoming more digital and mobile; you can find everything online and innovations are happening faster. [...]

WhatsApp and other messenger apps are becoming increasingly more important as digitalization changes the way people communicate.  Most of us are interconnected and constantly online – especially [...]

The Sparkassen is Germany’s largest financial services network with 600 companies that provide banking services throughout all of Germany. Like most banks, the organization needs to compete in a [...]

The advances in chatbot technology are coming so quickly, it can be hard to keep up. Here, we will give a quick overview of the latest chatbot offerings from platforms like Facebook, Microsoft, [...]

Many bank customers have similar questions that can easily be answered by pre-defined responses. Especially on mobile devices, it is inconvenient to read through FAQ pages and to study [...]

Pizza Hut is currently on the (pizza) cutting edge in terms of marketing tools. The company did not only develop the first ever cinemagraph TV ad, a new image/video technology where a mostly [...]

When it comes to the new hot kid on the tech block, almost everybody these days is pointing towards bots. Just like the iPhone changed our concept of a phone, this software is predicted to [...]