Instagram Messaging for Your Customer Communication

Instagram messaging is the perfect channel for conversational commerce, customer service and customer retention. Inspire your customers with stories, reels, and feed posts, and inform and convert them with personal chats in Instagram Messaging.

With Instagram Messaging, your customers can contact you, ask questions, receive advice, buy products, or give feedback with one click in the Instagram app.

Manage all Instagram Direct Messages (DMs) centrally in one interface with the Messenger Communication Platform using the official Messenger API for Instagram.

Instagram messenger logo
Official Partner
for the Messenger API for Instagram

Why Customer Communication via Instagram?

Reach & Relevance

Reach & Relevance

Over 1 billion people use Instagram & 150 million chat with brands every month.

Personal Consulting

Personal Consulting

Inspire your target group on Instagram and offer them personal advice via Instagram Messaging.

Direct Sale Options

Direct Sale Options

With Instagram Shops features, customers can shop with you directly in the app.

Automation

Automation

Increase the efficiency & quality of your customer communication with simple automation and chatbots.

No Waiting Time

No Waiting Time

Communicate with your customers synchronously (in real time) and asynchronously (time-delayed).

Multimedia

Multimedia

Have interactive and engaging conversations with your customers using product cards, images, videos or documents.

instagram shop misspompadour screenshot

Instagram Messaging Features

Direct Customer Contact

Be available for your target group where they get inspired every day and convert them into customers.

Conversational Commerce

Instagram has expanded its conversational commerce capabilities with the introduction of Instagram Shops or features like “Shoppable Products.”

Individual Consulting

Advise your customers and provide product information directly in the chat.

Customer Service

Be available to your customers via Instagram Messages for individual questions and issues.

Personal Interaction

Respond directly to your followers’ Instagram Story Mentions with an Instagram Direct message.

Your MessengerPeople solution for Instagram Messaging

With the Messenger Communication Platform, you can manage your customer communications via Instagram Messaging and other messaging apps professionally, efficiently, and in compliance with data protection laws.

Intuitive Ticket System

Use a modern ticket system with easy ticket assignment via drag & drop or auto-routing.

Multi-agent

Your employees work together in defined roles and efficiently as a team.

Predefined Responses

Increase your efficiency and responsiveness with predefined responses.

Chatbot Builder

Create chatbots that support your customer communications without programming skills.

One central inbox

Manage all incoming chats from Instagram Messaging, WhatsApp, Messenger by Facebook, Apple Business Chat, Telegram, Viber, and Notify in one browser-based interface.

instagram consultation messaging

Consulting & Customer Service

Advise your customers 1:1 and free of charge within 24 hours.

Consulting

Advise your customers and provide product information directly in the chat.

Returns

Simplify the handling of returning shipments and reduce the number of returns.

Invoice Inquiries

Your customers can comfortably contact you via Instagram Messaging about billing related questions.

Usage Questions

Answer your customers’ questions about using your services or products quickly & directly.

Support

Be available to your customers for their specific questions and issues.

Conversational Commerce Fashion

Conversational Commerce

Convert your target audience and followers into customers via personal consulting.

Personalization

Address the individual needs of your customers in the chat and help find the desired product suited to their needs.

Upselling & Cross-Selling

Use the potential of personal dialog to offer interested buyers additional suitable products.

In-App Commerce

Using the store functions, your customers can complete the purchase directly in Instagram.

Chatbots & Automation

Use automated responses or chatbots to answer your customers’ questions in a resource-efficient way including a handover to a customer service agent.

Pre-qualification of Requests

In first-level support, chatbots assist you in collecting customer data, such as name, request, and customer number.

FAQ

Channel recurring requests and answer them in an automated way to relieve your support.

Service & Sales

Advise & inform using chatbots and increase your sales and customer satisfaction through simple automation.

Lead Generation

Use interactive dialogs, quizzes or marketing campaigns to collect valuable data from future customers.

Be one of the first companies to start using Instagram messaging directly!