Instagram Messaging for Your Customer Communication

Instagram messaging is the perfect channel for conversational commerce, customer service and customer retention. Inspire your customers with stories, reels, and feed posts, and inform and convert them with personal chats in Instagram Messaging.

With Instagram Messaging, your customers can contact you, ask questions, receive advice, buy products, or give feedback with one click in the Instagram app.

Manage all Instagram Direct Messages (DMs) centrally in one interface with the Messenger Communication Platform using the official Messenger API for Instagram.

Official Partner
for the Messenger API for Instagram

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Why Customer Communication via Instagram?

Reach & Relevance

Over 1 billion people use Instagram & 150 million chat with brands every month.

Personal Consulting

Inspire your target group on Instagram and offer them personal advice via Instagram Messaging.

Direct Sale Options

With Instagram Shops features, customers can shop with you directly in the app.

Automation

Increase the efficiency & quality of your customer communication with simple automation and chatbots.

No Waiting Time

Communicate with your customers synchronously (in real time) and asynchronously (time-delayed).

Multimedia

Have interactive and engaging conversations with your customers using product cards, images, videos or documents.

Be one of the first companies to start using Instagram messaging directly!

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Instagram Messaging Features

Direct Customer Contact

Be available for your target group where they get inspired every day and convert them into customers.

Conversational Commerce

Instagram has expanded its conversational commerce capabilities with the introduction of Instagram Shops or features like “Shoppable Products.”

Individual Consulting

Advise your customers and provide product information directly in the chat.

Customer Service

Be available to your customers via Instagram Messages for individual questions and issues.

Personal Interaction

Respond directly to your followers’ Instagram Story Mentions with an Instagram Direct message.

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"With the MessengerPeople software solution, we can manage our messaging across Instagram Messaging, WhatsApp, Facebook Messenger and Apple Business Chat in one platform."

Michael Elschenbroich

COO stylink

Your MessengerPeople solution for Instagram Messaging

With the Messenger Communication Platform, you can manage your customer communications via Instagram Messaging and other messaging apps professionally, efficiently, and in compliance with data protection laws.

Intuitive Ticket System

Use a modern ticket system with easy ticket assignment via drag & drop or auto-routing.

Multi-agent

Your employees work together in defined roles and efficiently as a team.

Predefined Responses

Increase your efficiency and responsiveness with predefined responses.

Chatbot Builder

Create chatbots that support your customer communications without programming skills.

One central inbox

Manage all incoming chats from Instagram Messaging, WhatsApp, Messenger by Facebook, Apple Business Chat, Telegram, Viber, and Notify in one browser-based interface.