Success Stories in Messenger Communication

Here you’ll find the best examples and use cases of messenger customer service in your industry. The success stories offer inspiring use cases as well as tips & tricks from various industries.

In our customer interviews, BloombergQuint,, Social Chain, Commerzbank and others answer questions about best practices and learnings in dealing with WhatsApp & Co.


Case Studies

BMW Titelbild


Find out how BMW’s Munich branch has easily automated its workshop customer service (#follownow) with the help of WhatsApp and a chatbot.

Digify Africa

Learn how the NGO Digify Africa uses WhatsApp with a chatbot to educate professionals in the area of digitalization and social media in South Africa.

Harz Energie

Find out how the energy supplier is digitizing its customer service processes with WhatsApp and making them even more efficient through automation.

Heimathafen Hotel WhatsApp Service

Heimathafen Hotels

Learn how the hotel group uses its messaging service to reduce its email volume and a chatbot to relieve its service team.

Intersport Hübner

Intersport Hübner shows how customer service via WhatsApp boosts sales in stationary retail.

Khimji Ramdas

Read more about how Khimji Ramdas achieved an increase in direct purchases with a WhatsApp shopping chatbot.

manpower logo cover case study

Manpower Group

Learn how Manpower Group is automating the application process with its Messenger service and using a chatbot to reduce the workload on its recruiting team.

MessengerPeople Kunden MissPompadour Logo


Learn how medium-sized paint retailer MissPompdaour successfully brought their retail business online with their WhatsApp service.

rimborso case study whatsapp business api cover hub

Rimborso 5

Learn how the Italian credit counseling service uses the WhatsApp Business API for more efficient and revenue-generating customer communications.

telangana case study cover hub


Learn how the state of Telangana uses a chatbot to keep its citizens informed 24/7 and creates more security among its citizens.

case study transgourmet


Learn how WhatsApp helps Transgourmet increase their customer service productivity.

Tui Logo


Learn how TUI Germany is using its messaging service to better manage its inquiry volume and sell additional travel through the channel.

wish logo cover case study


Learn how Wish sells products directly through WhatsApp with their chatbot promotion.

case study women's best

Women's Best

Read more about how Women’s Best uses messaging to offer customer support twice as fast.


Messenger Customer Service


Interview with Transgourmet: A best practice example of customer service via messaging app in the B2B sector.

Messenger Customer Service


Real-time support is becoming increasingly important – especially in e-commerce. Read here how messaging apps help your support.

Messenger Customer Service


In order to drive customer loyalty and win new customers, retailers can offer better customer service with the help of messenger communication.

Messenger Customer Service Industries Automobile

Automobile industry

5 use cases show how car dealerships can improve customer communication by using messaging apps in a secure, GDPR-compliant way.


No more waiting on hold, plus shorter processing times – how banks can offer better customer service with messaging apps.
Messenger Customer Service


5 use cases demonstrating how industrial companies effectively use messaging apps to communicate with their customers.
Messenger Customer Service


Digital travel consulting as a strategy to set yourself apart from the competition. We show you how it’s done.
Messenger Customer Service


Valuable tips and tricks from large transport companies for maximum efficiency in customer communication.

Messenger Customer Service


The digital age of customer communication via messaging apps is relevant for data-sensitive industries.

Messenger Customer Service


Four use cases from the energy industry on how to use messaging apps effectively for customer service.