Success Stories in Messenger Communication
Here you’ll find the best examples and use cases of messenger customer service in your industry. The success stories offer inspiring use cases as well as tips & tricks from various industries.
In our customer interviews, BloombergQuint, lastminute.com, Social Chain, Commerzbank and others answer questions about best practices and learnings in dealing with WhatsApp & Co.
Case Studies
BMW
Find out how BMW’s Munich branch has easily automated its workshop customer service (#follownow) with the help of WhatsApp and a chatbot.
Digify Africa
Learn how the NGO Digify Africa uses WhatsApp with a chatbot to educate professionals in the area of digitalization and social media in South Africa.
Harz Energie
Find out how the energy supplier is digitizing its customer service processes with WhatsApp and making them even more efficient through automation.
Heimathafen Hotels
Learn how the hotel group uses its messaging service to reduce its email volume and a chatbot to relieve its service team.
Intersport Hübner
Intersport Hübner shows how customer service via WhatsApp boosts sales in stationary retail.
Khimji Ramdas
Read more about how Khimji Ramdas achieved an increase in direct purchases with a WhatsApp shopping chatbot.
Manpower Group
Learn how Manpower Group is automating the application process with its Messenger service and using a chatbot to reduce the workload on its recruiting team.
MissPompadour
Learn how medium-sized paint retailer MissPompdaour successfully brought their retail business online with their WhatsApp service.
Rimborso 5
Learn how the Italian credit counseling service uses the WhatsApp Business API for more efficient and revenue-generating customer communications.
Telangana
Learn how the state of Telangana uses a chatbot to keep its citizens informed 24/7 and creates more security among its citizens.
TUI
Learn how TUI Germany is using its messaging service to better manage its inquiry volume and sell additional travel through the channel.
Women's Best
Read more about how Women’s Best uses messaging to offer customer support twice as fast.
Industries
B2B
Interview with Transgourmet: A best practice example of customer service via messaging app in the B2B sector.
E-Commerce
Real-time support is becoming increasingly important – especially in e-commerce. Read here how messaging apps help your support.
Retail
In order to drive customer loyalty and win new customers, retailers can offer better customer service with the help of messenger communication.
Automobile industry
Banks
Industry
Travel
Transportation
Valuable tips and tricks from large transport companies for maximum efficiency in customer communication.
Insurance
The digital age of customer communication via messaging apps is relevant for data-sensitive industries.
Energy
Four use cases from the energy industry on how to use messaging apps effectively for customer service.