Success Stories in Messenger Communication

Here you’ll find the best examples and use cases of messenger customer service in your industry. The success stories offer inspiring use cases as well as tips & tricks from various industries.

In our customer interviews, BloombergQuint, lastminute.com, Social Chain, Commerzbank and others answer questions about best practices and learnings in dealing with WhatsApp & Co.

Case Studies

BMW Titelbild

BMW

Find out how BMW’s Munich branch has easily automated its workshop customer service using WhatsApp.

Intersport Hübner

Intersport Hübner shows how customer service via WhatsApp boosts sales in stationary retail.

case study women's best

Women's Best

Read more about how Women’s Best uses messaging to offer customer support twice as fast.

case study transgourmet

Transgourmet

Learn how WhatsApp helps Transgourmet increase their customer service productivity.

Industries

B2B

Interview with Transgourmet: A best practice example of customer service via messaging app in the B2B sector.

whatsapp e-commerce

E-Commerce

Real-time support is becoming increasingly important – especially in e-commerce. Read here how messaging apps help your support.

Retail

In order to drive customer loyalty and win new customers, retailers can offer better customer service with the help of messenger communication.

Automobile industry

5 use cases show how car dealerships can improve customer communication by using messaging apps in a secure, GDPR-compliant way.

Banks

No more waiting on hold, plus shorter processing times – how banks can offer better customer service with messaging apps.

Industry

5 use cases demonstrating how industrial companies effectively use messaging apps to communicate with their customers.

Travel

Digital travel consulting as a strategy to set yourself apart from the competition. We show you how it’s done.

Transportation

Valuable tips and tricks from large transport companies for maximum efficiency in customer communication.

whatsapp versicherung

Insurance

The digital age of customer communication via messaging apps is relevant for data-sensitive industries.