Success Stories in Messenger Communication

Here you’ll find the best examples and use cases of messenger customer service in your industry. The success stories offer inspiring use cases as well as tips & tricks from various industries.

In our customer interviews, BloombergQuint, lastminute.com, Social Chain, Commerzbank and others answer questions about best practices and learnings in dealing with WhatsApp & Co.

Case Studies

BMW Titelbild

BMW

Find out how BMW’s Munich branch has easily automated its workshop customer service using WhatsApp.

Industries

B2B

Interview with Transgourmet: A best practice example of customer service via messaging app in the B2B sector.

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E-Commerce

Real-time support is becoming increasingly important – especially in e-commerce. Read here how messaging apps help your support.

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Retail

Personal product advice via Messenger? INTERSPORT Hübner as an inspiring use case.

Media

The digital transformation has a strong effect on the media industry. The focus here is on customer service for radio.

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Transportation

Valuable tips and tricks from large transport companies for maximum efficiency in customer communication.

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Insurance

The digital age of customer communication via messaging apps is relevant for data-sensitive industries.