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Data Privacy

Please note that we have updated this document. For comprehension purposes we have summed up the changes below.

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the MessengerPeople GmbH. The use of the Internet pages of the MessengerPeople GmbH is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the MessengerPeople GmbH. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the MessengerPeople GmbH has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. The Data Processing Agreement containing the list of measures is to be found here. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

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0) Updates

10th of May 2021: Change of MessengerPeople Company Address

26th of September 2019: Addition of Apple Business Chat and Viber Messenger to 13) Messaging Service Providers

23rd of April 2019: Deletion of the section Google+ that is not longer used

13th of March 2019: Addition 13) Messaging Service Providers & adjustment of 7) Consent to the Use of Personal Data

15th of January 2019: Adjustment of the business model to the new WhatsApp cooperation model

5th of October 2018: Deletion of sections about the commenting function & LiveZilla that are not longer used

5th of June 2018: Addition Google Tag Manager

1st June 2018: Company Address

 

1) Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

MessengerPeople GmbH
Seidlstrasse 8
80335 München
Deutschland

Phone: +49 (0)89 –416 173 170
Email: [email protected]
Website: MessengerPeople.com

 

2) Data Protection Officer

The Data Protection Officer of the controller is:

MessengerPeople has a Group Data Protection Officer, based in Stockholm, Sweden. She can be reached via  whenever you want to use the rights to access, rectification, erasure, object, revoke consent or block data or have any questions.

 

3) Definitions

The data protection declaration of the MessengerPeople GmbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

a) Personal data

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

c) Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) Pseudonymisation

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller or controller responsible for the processing

Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

j) Third party

Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

k) Consent

Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

 

4) Cookies

The Internet pages of the MessengerPeople GmbH use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the MessengerPeople GmbH can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Cookies.

 

5) Collection of general data and information

The website of the MessengerPeople GmbH collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the MessengerPeople GmbH does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the MessengerPeople GmbH analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

 

6) Registration on our website

The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

Controller may transfer some personal data [first name, last name, email, company, website] to WhatsApp Inc, for customer acquisition purposes. By accepting these data privacy policies, the person who registers consents to this potential transfer and is aware that there might be a lower level of data protection in the USA than in countries of the European Union.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.

 

7) Consent to the Use of Personal Data

In the process of participation in the messenger communication, the end customer shall consent to the regulations of Art. 6 para. 1 lit. a GDPR with regard to the processing and use of his personal data (incl. e.g. first and last name, phone number, messenger ID, profile picture and news/chat history).

The consent to the processing of personal data may be revoked at any time; in connection hereto, the end customer has a constant possibility to contact the client of MessengerPeople with the request to delete its information and personal data as well as to terminate the sending of information to him (in the framework of the Messenger Communication Platform, the customer bears all responsibility for the deletion of all personal information of the end user based on his request; in the Marketing Automation Platform the message «Delete All Data» in chat suffices).

 

8) Subscription to our newsletters

On the website of the MessengerPeople GmbH, users are given the opportunity to subscribe to our enterprise’s newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from the controller.

The MessengerPeople GmbH informs its customers and business partners regularly by means of a newsletter about enterprise offers. The enterprise’s newsletter may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the newsletter shipping. A confirmation e-mail will be sent to the e-mail address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter.

During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the e-mail address of a data subject at a later date, and it therefore serves the aim of the legal protection of the controller.

The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by e-mail, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given for shipping the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on the website of the controller, or to communicate this to the controller in a different way.

 

9) Newsletter-Tracking

The newsletter of the MessengerPeople GmbH contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, the MessengerPeople GmbH may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed by the controller in order to optimize the shipping of the newsletter, as well as to adapt the content of future newsletters even better to the interests of the data subject. These personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by the controller. The MessengerPeople GmbH automatically regards a withdrawal from the receipt of the newsletter as a revocation.

 

10) Contact possibility via the website

The website of the MessengerPeople GmbH contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

 

11) Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

 

12) Rights of the data subject

a) Right of confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

b) Right of access

Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
  • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
  • the existence of the right to lodge a complaint with a supervisory authority;
  • where the personal data are not collected from the data subject, any available information as to their source;
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.

c) Right to rectification

Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.

d) Right to erasure (Right to be forgotten)

Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
  • The personal data have been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies and a data subject wishes to request the deletion of personal data stored by the MessengerPeople GmbH, he or she may, at any time, contact any employee of the Client who shall promptly ensure that the deletion request is complied with immediately.

Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the MessengerPeople GmbH will arrange the necessary measures in individual cases.

e) Right of restriction of processing

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the MessengerPeople GmbH, he or she may at any time contact any employee of the controller. The employee of the MessengerPeople GmbH will arrange the restriction of the processing.

f) Right to data portability

Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact any employee of the MessengerPeople GmbH.

g) Right to object

Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

The MessengerPeople GmbH shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the MessengerPeople GmbH for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may contact any employee of the client. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

h) Automated individual decision-making, including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is not based on the data subject’s explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, the MessengerPeople GmbH shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the MessengerPeople GmbH.

i) Right to withdraw data protection consent

Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the MessengerPeople GmbH.

 

13) Messaging Service Providers

The possible messenger service providers are:

14) Data protection provisions about the application and use of Facebook

14.1 Facebook “Share” button

On this website, the controller has integrated components of the enterprise Facebook. Facebook is a social network.

A social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the «Like» button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.

Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.

The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook. These applications may be used by the data subject to eliminate a data transmission to Facebook.

 

14.2 Facebook conversion pixel

With your consent, we use the conversion pixel provided by Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA (“Facebook”) on our website.

The conversion pixel enables tracking of user activity after users are forwarded to a provider’s website when they click on a Facebook ad. This lets us to track the performance of Facebook ads for statistical and market research purposes in order to help us optimize our marketing measures. The collected data is anonymous and we cannot view any personal data of individual users or draw conclusions therefrom.

Facebook stores and processes this data. This enables Facebook to associate the data with your Facebook account. You may allow Facebook and its partners to activate ads on and off Facebook. A cookie may also be saved on your computer for the above purposes. Please refer to Facebook’s data privacy policy for further information regarding collection and use of data by Facebook as well as your user rights and options for protecting your privacy: https://www.facebook.com/about/privacy/

You may only consent to the use of Facebook’s conversion pixel if you older than 13. You can revoke your consent here. You must be logged in to your Facebook account to revoke your consent.

 

15) Data protection provisions about the application and use of Google Analytics (with anonymization function) and Google Tag Manager

15.1 Google Analytics (with anonymization function)

On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics the controller uses the application «_gat. _anonymizeIp». By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Google Analytics Cookies.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.

 

15.2 Google Tag Manager

This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Google Tag Manager Cookies.

 

16) Data protection provisions about the application and use of Google-AdWords

On this website, the controller has integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google’s search results only then displayed, when the user utilizes the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant web pages using an automatic algorithm, taking into account the previously defined keywords.

The operating company of Google AdWords is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.

The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.

If a data subject reaches our website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, e.g, the shopping cart from an online shop system, were called up on our website. Through the conversion cookie, both Google and the controller can understand whether a person who reached an AdWords ad on our website generated sales, that is, executed or canceled a sale of goods.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject.

The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Google AdWords Cookies.

The data subject has a possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link www.google.de/settings/ads and set the desired settings.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/.

 

17) Data protection provisions about the application and use of Instagram

On this website, the controller has integrated components of the service Instagram. Instagram is a service that may be qualified as an audiovisual platform, which allows users to share photos and videos, as well as disseminate such data in other social networks.

The operating company of the services offered by Instagram is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which an Instagram component (Insta button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding Instagram component of Instagram. During the course of this technical procedure, Instagram becomes aware of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on Instagram, Instagram detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Instagram component and is associated with the respective Instagram account of the data subject. If the data subject clicks on one of the Instagram buttons integrated on our website, then Instagram matches this information with the personal Instagram user account of the data subject and stores the personal data.

Instagram receives information via the Instagram component that the data subject has visited our website provided that the data subject is logged in at Instagram at the time of the call to our website. This occurs regardless of whether the person clicks on the Instagram button or not. If such a transmission of information to Instagram is not desirable for the data subject, then he or she can prevent this by logging off from their Instagram account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Instagram Cookies.

Further information and the applicable data protection provisions of Instagram may be retrieved under https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.

 

18) Data protection provisions about the application and use of LinkedIn

The controller has integrated components of the LinkedIn Corporation on this website. LinkedIn is a web-based social network that enables users with existing business contacts to connect and to make new business contacts. Over 400 million registered people in more than 200 countries use LinkedIn. Thus, LinkedIn is currently the largest platform for business contacts and one of the most visited websites in the world.

The operating company of LinkedIn is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, UNITED STATES. For privacy matters outside of the UNITED STATES LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a LinkedIn component (LinkedIn plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding LinkedIn component of LinkedIn. Further information about the LinkedIn plug-in may be accessed under https://developer.linkedin.com/plugins. During the course of this technical procedure, LinkedIn gains knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on LinkedIn, LinkedIn detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the LinkedIn component and associated with the respective LinkedIn account of the data subject. If the data subject clicks on one of the LinkedIn buttons integrated on our website, then LinkedIn assigns this information to the personal LinkedIn user account of the data subject and stores the personal data.

LinkedIn receives information via the LinkedIn component that the data subject has visited our website, provided that the data subject is logged in at LinkedIn at the time of the call-up to our website. This occurs regardless of whether the person clicks on the LinkedIn button or not. If such a transmission of information to LinkedIn is not desirable for the data subject, then he or she may prevent this by logging off from their LinkedIn account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate LinkedIn Cookies.

LinkedIn provides under https://www.linkedin.com/psettings/guest-controls the possibility to unsubscribe from e-mail messages, SMS messages and targeted ads, as well as the ability to manage ad settings. LinkedIn also uses affiliates such as Eire, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame. The setting of such cookies may be denied under https://www.linkedin.com/legal/cookie-policy. The applicable privacy policy for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy. The LinkedIn Cookie Policy is available under https://www.linkedin.com/legal/cookie-policy.

 

19) Data protection provisions about the application and use of Pinterest

On this website, the controller has integrated components of Pinterest Inc. Pinterest is a so-called social network. A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or allow the Internet community to provide personal or company-related information. Pinterest enables the users of the social network to publish, inter alia, picture collections and individual pictures as well as descriptions on virtual pinboards (so-called pins), which can then be shared by other user’s (so-called re-pins) or commented on.

The operating company of Pinterest is Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Pinterest component (Pinterest plug-in) was integrated, the Internet browser on the information technology system of the data subject automatically prompted to download through the respective Pinterest component a display of the corresponding Pinterest component. Further information on Pinterest is available under https://pinterest.com/. During the course of this technical procedure, Pinterest gains knowledge of what specific sub-page of our website is visited by the data subject.

If the data subject is logged in at the same time on Pinterest, Pinterest detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Pinterest component and associated with the respective Pinterest account of the data subject. If the data subject clicks on one of the Pinterest buttons, integrated on our website, then Pinterest assigns this information to the personal Pinterest user account of the data subject and stores the personal data.

Pinterest receives information via the Pinterest component that the data subject has visited our website, provided that the data subject is logged in at Pinterest at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Pinterest component or not. If such a transmission of information to Pinterest is not desirable for the data subject, then he or she may prevent this by logging off from their Pinterest account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Pinterest Cookies.

The data protection guideline published by Pinterest, which is available under https://about.pinterest.com/privacy-policy, provides information on the collection, processing and use of personal data by Pinterest.

 

20) Data protection provisions about the application and use of Shariff

On this website, the controller has integrated the component of Shariff. The Shariff component provides social media buttons that are compliant with data protection. Shariff was developed for the German computer magazine c’t and is published by GitHub, Inc.

The developers of the component is GitHub, Inc. 88 Colin P. Kelly Junior Street, San Francisco, CA 94107, United States.

Typically, the button solutions provided by the social networks already transmits personal data to the respective social network, when a user visits a website in which a social media button was integrated. By using the Shariff component, personal data is only transferred to social networks, when the visitor actively activates one of the social media buttons. Further information on the Shariff component may be found in the computer magazine c’t under http://www.heise.de/newsticker/meldung/Datenschutz-und-Social-Media-Der-ct-Shariff-ist-im-Usatz-2470103. Html provided. The use of the Shariff component is intended to protect the personal data of the visitors of our website and to enable us to integrate a button solution for social networks on this website.

Further information and the applicable data protection provisions of GitHub are retrievable under https://help.github.com/articles/github-privacy-policy/.

 

21) Data protection provisions about the application and use of SlideShare

On this website, the controller has integrated SlideShare components. LinkedIn SlideShare as a file hosting service allows you to exchange and archive presentations and other documents, such as PDF files, videos, and webinars. The file hosting service allows users to upload media content in all popular formats, with the documents either publicly-accessible or private-labeled.

The operating company of SlideShare is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, United States. For privacy matters outside of the United States the LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland, is responsible.

LinkedIn SlideShare provides so-called embedded codes for the media content (e.g. presentations, PDF files, videos, photos, etc.) stored there. Embedded codes are program codes that are embedded in the Internet pages to display external content on their own website. Embedded codes allow content to be reproduced on its own website without storing it on its own server, possibly violating the right of reproduction of the respective author of the content. A further advantage of the use of an embedded code is that the respective operator of a website does not use its own storage space and the own server is thereby relieved. An embedded code may be integrated at any point on another website so that an external content may also be inserted within the own text. The purpose of using LinkedIn SlideShare is to relieve our server and to avoid copyright infringements, while at the same time using third-party content.

With each call-up to our Internet site, which is equipped with a SlideShare component (embedded code), this component prompts the browser that you are using to download the according embedded data from SlideShare. During the course of this technical procedure, LinkedIn gains knowledge of which specific sub-page of our website is visited by the data subject.

If the data subject is logged in on SlideShare at the same time, SlideShare recognizes with each call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page was visited by the data subject. This information is collected by SlideShare and assigned to the respective SlideShare account of the data subject through LinkedIn.

LinkedIn obtains information via the SlideShare component that the data subject has visited our website, provided that the data subject is logged in at SlideShare at the time of the call-up to our website. This occurs regardless of whether the person clicks on the embedded media data or not. If such a transmission of information to SlideShare is not desirable for the data subject, then he or she may prevent this by logging off from their SlideShare account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate SlideShare Cookies.

LinkedIn also uses affiliates such as Eire, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua, and Lotame. The setting of such cookies may be denied under https://www.linkedin.com/legal/cookie-policy. The applicable data protection provisions for LinkedIn is available under https://www.linkedin.com/legal/privacy-policy.

 

22) Data protection provisions about the application and use of Twitter

On this website, the controller has integrated components of Twitter. Twitter is a multilingual, publicly-accessible microblogging service on which users may publish and spread so-called ‘tweets,’ e.g. short messages, which are limited to 280 characters. These short messages are available for everyone, including those who are not logged on to Twitter. The tweets are also displayed to so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Furthermore, Twitter allows you to address a wide audience via hashtags, links or retweets.

The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Twitter component (Twitter button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Twitter component of Twitter. Further information about the Twitter buttons is available under https://about.twitter.com/de/resources/buttons. During the course of this technical procedure, Twitter gains knowledge of what specific sub-page of our website was visited by the data subject. The purpose of the integration of the Twitter component is a retransmission of the contents of this website to allow our users to introduce this web page to the digital world and increase our visitor numbers.

If the data subject is logged in at the same time on Twitter, Twitter detects with every call-up to our website by the data subject and for the entire duration of their stay on our Internet site which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Twitter component and associated with the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, then Twitter assigns this information to the personal Twitter user account of the data subject and stores the personal data.

Twitter receives information via the Twitter component that the data subject has visited our website, provided that the data subject is logged in on Twitter at the time of the call-up to our website. This occurs regardless of whether the person clicks on the Twitter component or not. If such a transmission of information to Twitter is not desirable for the data subject, then he or she may prevent this by logging off from their Twitter account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Twitter Cookies.

The applicable data protection provisions of Twitter may be accessed under https://twitter.com/privacy?lang=en.

 

23) Data protection provisions about the application and use of Xing

On this website, the controller has integrated components of XING. XING is an Internet-based social network that enables users to connect with existing business contacts and to create new business contacts. The individual users can create a personal profile of themselves at XING. Companies may, e.g. create company profiles or publish jobs on XING.

The operating company of XING is XING SE, Dammtorstraße 30, 20354 Hamburg, Germany.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a XING component (XING plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding XING component of XING. Further information about the XING plug-in the may be accessed under https://dev.xing.com/plugins. During the course of this technical procedure, XING gains knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on XING, XING detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the XING component and associated with the respective XING account of the data subject. If the data subject clicks on the XING button integrated on our Internet site, e.g. the «Share»-button, then XING assigns this information to the personal XING user account of the data subject and stores the personal data.

XING receives information via the XING component that the data subject has visited our website, provided that the data subject is logged in at XING at the time of the call to our website. This occurs regardless of whether the person clicks on the XING component or not. If such a transmission of information to XING is not desirable for the data subject, then he or she can prevent this by logging off from their XING account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate Xing Cookies.

The data protection provisions published by XING, which is available under https://www.xing.com/privacy, provide information on the collection, processing and use of personal data by XING. In addition, XING has published privacy notices for the XING share button under https://www.xing.com/app/share?op=data_protection.

 

24) Data protection provisions about the application and use of YouTube

On this website, the controller has integrated components of YouTube. YouTube is an Internet video portal that enables video publishers to set video clips and other users free of charge, which also provides free viewing, review and commenting on them. YouTube allows you to publish all kinds of videos, so you can access both full movies and TV broadcasts, as well as music videos, trailers, and videos made by users via the Internet portal.

The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, UNITED STATES. The YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a YouTube component (YouTube video) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding YouTube component. Further information about YouTube may be obtained under https://www.youtube.com/yt/about/en/. During the course of this technical procedure, YouTube and Google gain knowledge of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in on YouTube, YouTube recognizes with each call-up to a sub-page that contains a YouTube video, which specific sub-page of our Internet site was visited by the data subject. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.

YouTube and Google will receive information through the YouTube component that the data subject has visited our website, if the data subject at the time of the call to our website is logged in on YouTube; this occurs regardless of whether the person clicks on a YouTube video or not. If such a transmission of this information to YouTube and Google is not desirable for the data subject, the delivery may be prevented if the data subject logs off from their own YouTube account before a call-up to our website is made.

You can also use an opt-out cookie to prevent future data collection on our website. Click the following link to install the opt-out cookie: deactivate YouTube Cookies.

YouTube’s data protection provisions, available at https://www.google.com/intl/en/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.

 

25) Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

 

26) The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

 

27) Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

 

28) Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

 

29) Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

El presente Acuerdo de Protección de Datos («DPA») entra en vigor a partir de la contratación de la plataforma MP y de la aceptación del Acuerdo.
El Cliente deberá poner a disposición de MessengerPeople y el Cliente autoriza a MessengerPeople a procesar información, incluidos datos personales para el uso de la plataforma MP en virtud del Acuerdo. Las partes han acordado celebrar este DPA para confirmar las normas de protección de datos relacionadas con su relación, así como para cumplir con los requisitos de la Legislación de Protección de Datos aplicable.


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  1. Definiciones
    • Para los efectos del presente DPA:

«Legislación de Protección de Datos» significa legislación que protege los derechos y libertades fundamentales de las personas y, en particular, su derecho a la privacidad con respecto al tratamiento de datos personales por parte del Cliente como responsable de datos, incluidas, entre otras, todas las leyes (inter)nacionales vinculantes y otras directivas vinculantes de protección de datos o seguridad de datos,  leyes, reglamentos y decisiones válidos en cada momento, incluidas las directrices y códigos de práctica emitidos por la autoridad supervisora correspondiente;

«Datos Personales» significa cualquier información relacionada con una persona física identificada o identificable («sujeto de datos»); una persona identificable es aquella que puede ser identificada, directa o indirectamente, en particular por referencia a un identificador, como un nombre, número de identificación, datos de ubicación, identificador en línea, o a uno o más factores específicos de naturaleza física, fisiológica, genética, mental, económica, cultural o social específica;

«Tratamiento de (Datos)» significa cualquier operación o conjunto de operaciones realizadas sobre Datos Personales o conjuntos de Datos Personales, ya sea por medios automatizados o no, como la recopilación, registro, organización, estructuración, almacenamiento, adaptación o alteración, extracción, consulta, uso, divulgación por transmisión, difusión o disponibilidad, alineación o combinación, restricción, eliminación o destrucción;

«Datos Personales Sensibles»: Datos Personales relacionados con el origen racial o étnico, opiniones políticas, creencias religiosas o filosóficas, afiliación sindical, datos genéticos, datos biométricos, datos de salud, datos relativos a la vida u orientación sexuales de una persona física o cualquier otra categoría especial de datos;

«Medidas técnicas y organizativas» o “TOMs” significa medidas diseñadas para proteger los Datos Personales de la destrucción accidental o ilegal o la pérdida accidental, alteración, divulgación o acceso no autorizado. Esto incluye los requisitos de seguridad aplicables acordados, las instrucciones de seguridad y sus actualizaciones aplicables en un momento dado, descritas en el Anexo 1 Medidas técnicas y organizativas de este DPA;

Los términos «Responsable de Datos» o “Controlador de Datos” y «Encargado de Datos» o “Operador de Datos” tendrán los significados asignados a ellos en el Reglamento General de Protección de Datos o GDPR.

  • Los términos en mayúscula utilizados y no definidos en este DPA tienen los significados asignados en el Acuerdo.
  1. Responsabilidad de las Partes

Las partes entienden que para la prestación de los servicios se hace una distinción entre dos tipos de tratamiento de Datos Personales: (i) la prestación de los servicios (es decir, la base de datos de registros y registros de datos de llamadas creados y administrados por MessengerPeople en nombre y bajo la supervisión del Cliente) para los cuales MessengerPeople actuará como Encargado de Datos y se compromete a cumplir con las obligaciones respectivas establecidas en este DPA, y (ii) la transmisión de mensajes pela plataforma MP y otras Plataformas (en lo sucesivo denominados “Proveedores de Servicios”) para los cuales MessengerPeople actuará como Responsable de Datos.

  1. Objeto, naturaleza y finalidad del tratamiento de datos personales por parte de MessengerPeople
    • El objeto, la naturaleza y el propósito del tratamiento de Datos Personales de conformidad con este DPA es la prestación de los servicios por parte de MessengerPeople en conformidad con el Acuerdo y según lo indique el Cliente en su uso de los servicios («Instrucciones»), a menos que sea necesario hacerlo de una manera distinta a la establecida y en la medida permitida por la Legislación de Protección de Datos y / o las leyes relevantes.
    • Las instrucciones del Cliente deben ser por escrito (incluyendo, pero no limitado a, correo electrónico) o pueden ser proporcionadas a través de configuraciones y uso del portal y/o software de MessengerPeople.
  2. Duración
    • MessengerPeople solo recopilará o tratará Datos Personales durante la vigencia del Acuerdo en la medida y según sea necesario para la prestación de los servicios y de acuerdo con el DPA y la Legislación de Protección de Datos aplicable a MessengerPeople de acuerdo con su función en el tratamiento de Datos Personales.
    • El tratamiento de los Datos Personales se llevará a cabo por MessengerPeople tras la resolución del Acuerdo siempre que sea necesario para cumplir con las obligaciones de este DPA o cuando sea necesario por la obligación legal, salvo acuerdo expreso de las partes de forma diferente.
  3. Tipo de Datos Personales tratados

Las siguientes categorías de Datos Personales pueden procesarse para proporcionar los servicios, cuyo alcance es determinado y controlado por el Cliente a su entera discreción y puede incluir, entre otras, las siguientes categorías de Datos Personales:

  • Información de contacto (empresa, correo electrónico, teléfono, dirección física)
  • Nombre y apellido
  • Datos identificativos
  • Posición
  • Función
  • Empleador
  • Datos de conexión
  • Datos de ubicación
  • Otros datos, tal como se definen en el Acuerdo, según lo acordado entre las partes.

 

  1. Tipo de Titular

El Cliente puede enviar Datos Personales a través del uso de los servicios, cuyo alcance es determinado y controlado por el Cliente a su entera discreción, y que puede incluir, entre otros, Datos Personales relacionados con las siguientes categorías de titulares de datos:

  • Clientes, socios comerciales y proveedores (que son individuos)
    • Empleados del canal de atención al consumidor/usuario del Cliente Empleados, agentes, consultores, proveedores de servicios autónomos vinculados al Cliente (que son individuos)
    • Usuario de la plataforma MP, que el Cliente permite utilizar

 

  1. Subencargados
    • El Cliente acepta que MessengerPeople puede involucrar a un afiliado del Grupo Sinch o a terceros para tratar Datos Personales con el fin de ayudar a MessengerPeople a proporcionar los servicios en nombre del Cliente («Subencargados» o “Suboperadores”).
    • MessengerPeople tiene o celebrará un acuerdo por escrito con cada Subencargado que contenga obligaciones de protección de datos que no sean menos estrictas que las contenidas en este DPA, en la medida en que sea aplicable a la naturaleza de los servicios proporcionados por dicho Subencargado.
    • Para evitar dudas, cuando cualquier Subencargado deje de cumplir con sus obligaciones en virtud de cualquier acuerdo de subtratamiento o bajo la ley aplicable, MessengerPeople seguirá siendo totalmente responsable ante el Cliente por el cumplimiento de sus obligaciones en virtud de este DPA.
  2. Transferencia Internacional
    • Siempre que MessengerPeople (o sus Subencargado) traten Datos Personales en países distintos del país en el que MessengerPeople está establecido, MessengerPeople garantizará un nivel adecuado de protección de Datos Personales a través de medidas organizativas, técnicas y contractuales según lo exija la Legislación de Protección de Datos aplicable y este DPA.
    • MessengerPeople llevará a cabo la transferencia internacional de datos en conformidad con las Cláusulas Contractuales Estándar Europeas aprobadas por la Comisión Europea para la transferencia de Datos Personales cuando (i) los Datos Personales de un Controlador de Datos con base en el EEE o Suiza sean procesados en un país fuera del EEE, Suiza y cualquier país, organización o territorio reconocido por la Unión Europea como país seguro con un nivel adecuado de protección de datos bajo el Art. 45, del GDPR, y no se dispone de ningún otro mecanismo de transferencia legal, como las Normas Corporativas Vinculantes (art. 47, GDPR) o el Código de Conducta (art. 40, GDPR), o cuando (ii) los Datos Personales de otro Controlador de Datos se procesan internacionalmente y dicho procesamiento internacional requiere un medio de adecuación en virtud de las leyes del país del Controlador de Datos y los medios de adecuación requeridos pueden cumplirse mediante la celebración de Cláusulas Contractuales Estándar Europeas. El Cliente proporciona un poder para que MessengerPeople pueda firmar, en nombre del Cliente, cualquier Cláusula Contractual Estándar Europea aprobada por la Comisión Europea con un Suboperador aprobado.
    • Cuando la Comisión Europea apruebe las Cláusulas Contractuales Estándar Europeas celebradas entre MessengerPeople y el Cliente, respectivas cláusulas se aplicarán hasta que una autoridad de control competente de un Estado miembro, un tribunal de la Unión Europea y/o un Estado miembro competente apruebe un nuevo mecanismo de transferencia legal aplicable a las transferencias de datos cubiertas por las Cláusulas Contractuales Estándar Europeas en el caso de que dicho mecanismo se aplique solo a algunas de las transferencias de Las cláusulas contractuales tipo europeas seguirán siendo aplicables a las transferencias que no puedan ser cubiertas por el nuevo mecanismo de transferencia legal:
      • Los derechos otorgados a los titulares en virtud de este DPA y las Cláusulas Contractuales Estándar Europeas pueden ser aplicadas por el titular contra MessengerPeople, independientemente de cualquier restricción en las Cláusulas 3 o 6 de las Cláusulas Contractuales Estándar Europeas. Sus derechos son personales y no pueden ser atribuidos a terceros. El titular solo puede presentar una reclamación en virtud de este DPA y las Cláusulas Contractuales Estándar Europeas individualmente, y no como parte de una demanda colectiva, grupo o representante.
      • Además de la Cláusula 5 (b) de las Cláusulas Contractuales Estándar Europeas, MessengerPeople acepta que, en el momento de la celebración de este DPA, no tiene ninguna razón para creer que la legislación aplicable a MessengerPeople o su Subencargado, incluso en cualquier país donde los Datos Personales sean transferidos por MessengerPeople o a través de un Subencargado, le impide cumplir con las instrucciones recibidas del Cliente y sus obligaciones en virtud de las Cláusulas Contractuales Estándar Europeas y que, en caso de un cambio en esta legislación, que pueda tener un efecto adverso en las garantías y obligaciones previstas en las Cláusulas Contractuales Estándar Europeas, notificará al Cliente el cambio tan pronto como tenga conocimiento, en cuyo caso tiene derecho a suspender la transferencia de datos y / o rescindir el DPA.
      • A los efectos de esta sección, los esfuerzos legales no incluyen acciones que resultarían en sanciones civiles o penales, como el desacato al tribunal bajo las leyes de la jurisdicción pertinente:
    • Si MessengerPeople recibe una solicitud de terceros para la divulgación forzosa de cualquier Dato Personal que haya sido transferido de acuerdo con las Cláusulas Contractuales Estándar Europeas, MessengerPeople redirigirá, cuando sea posible, al tercero para que solicite datos directamente al Cliente.
    • Si MessengerPeople recibe una solicitud de cualquier tercero para la divulgación forzada de cualquier Dato Personal que haya sido transferido de acuerdo con las Cláusulas Contractuales Estándar Europeas, MessengerPeople hará todos los esfuerzos legales para impugnar la solicitud de divulgación basada en cualquier deficiencia legal bajo las leyes de la parte solicitante o cualquier conflicto relevante con la ley de la Unión Europea o las leyes aplicables de los Estados miembros.
  1. Medidas técnicas y Organizativas

MessengerPeople ha implementado y mantiene medidas técnicas y organizativas apropiadas para proteger los Datos Personales procesados contra el tratamiento no autorizado o ilegal y contra la pérdida, destrucción, daño, alteración o divulgación accidentales. Estas medidas se describen en el Anexo 1 Medidas técnicas y organizativas.

 

  1. Garantías de Calidad MessengerPeople y otras funciones
    • MessengerPeople debe cumplir con los siguientes requisitos, entre ellos:
  • no realizar ningún tratamiento de Datos Personales, excepto por instrucciones del Responsable de Datos y / o cuando lo exija una autoridad bajo la ley;
  • implementar un registro de tratamiento de datos
  • implementar medidas técnicas y organizativas para garantizar un nivel de seguridad de los datos adecuado al nivel de riesgo que presenta el tratamiento de los Datos Personales;
  • cooperar con la autoridad de control de la protección de datos en el desempeño de sus funciones
  • notificar, cuando resulte procedente, la violación de los Datos Personales a la autoridad supervisora y al titular;
  • realizar una evaluación de impacto de la protección de datos cuando sea necesario de conformidad con la ley y consultar con la autoridad de control antes del tratamiento de datos, cuando la evaluación de impacto de la protección de datos indique que el tratamiento daría lugar a un alto riesgo en ausencia de medidas adoptadas por el responsable de datos para mitigar el riesgo.

 

Y garantiza, en particular, el cumplimiento de los siguientes requisitos:

  1. Designar a un oficial de protección de datos, que desempeñará sus funciones de conformidad con la Legislación de Protección de Datos. Los datos de contacto del oficial de protección de datos (DPO) están disponibles en la página web oficial de MessengerPeople. Si la parte contratada de MessengerPeople no está establecida en la Unión Europea, MessengerPeople designará a una persona de contacto responsable en la Unión Europea y/o a un delegado de protección de datos de conformidad con la Legislación de Protección de Datos.
  2. Confidencialidad de acuerdo con la Legislación de Protección de Datos. MessengerPeople confía el tratamiento de datos descrito en este DPA solo a empleados que están sujetos a confidencialidad y que han estado previamente familiarizados con las disposiciones de protección de datos relevantes para su trabajo. MessengerPeople y cualquier persona que actúe bajo su autoridad y que tenga acceso a los Datos Personales no tratarán dichos datos a menos que se mediante las instrucciones del Cliente (que incluyen los poderes otorgados en este DPA), y / o a menos que lo exija la Legislación de Protección de Datos.
  3. A expensas y gastos del Cliente y teniendo en cuenta la naturaleza del tratamiento y la información disponible para MessengerPeople, proporcionar la información y la asistencia que el Cliente pueda requerir razonablemente y dentro de los límites de tiempo razonablemente especificados por el Cliente para ayudar al Cliente a cumplir con sus obligaciones en virtud de la Legislación de Protección de Datos aplicable, lo que puede incluir:
    1. notificar al Cliente de cualquier solicitud que MessengerPeople reciba a un titular en relación con los Datos Personales tratados y notificar al titular para que se ponga en contacto con el Cliente si desea utilizar sus derechos;
    2. cumplir con sus obligaciones de seguridad;
  • cumplir con sus obligaciones de responder a las solicitudes relacionadas con el ejercicio de los derechos del titular, incluido el derecho de acceso, el derecho de rectificación, el derecho de pago («derecho al olvido») el derecho de restricción del tratamiento (en la medida en que los datos personales no sean accesibles para el Cliente a través de los servicios); llevar a cabo la evaluación de impacto de la protección de datos y auditar el cumplimiento de la evaluación de impacto de la protección de datos y consultar con la autoridad de control;
  1. seguir la Evaluación de Impacto de Protección de Datos.

 

  1. Para efectos de esta sección, los esfuerzos legales no incluyen acciones que resultarían en sanciones civiles o penales, como el desacato al tribunal bajo las leyes de la jurisdicción pertinente:
    1. A menos que lo prohíba la ley aplicable o una solicitud de aplicación de la ley vinculante, MessengerPeople notificará inmediatamente al Cliente de cualquier solicitud de cualquier funcionario gubernamental, autoridad supervisora de protección de datos o autoridad policial en relación con cualquier Dato Personal y, si se le prohíbe notificar al Cliente, MessengerPeople hará todos los esfuerzos legales para obtener el derecho a renunciar a la prohibición con el fin de comunicar tanto como sea posible. información al Cliente lo antes posible;
  2. MessengerPeople supervisará periódicamente los procesos internos y los TOMs para garantizar que el tratamiento dentro del área de responsabilidad de MessengerPeople esté de acuerdo con los requisitos de la Legislación de Protección de Datos y la protección de los derechos del titular.

 

  1. Auditorías e Inspecciones
    • En el caso de que el Cliente, un regulador o autoridad de protección de datos requiera información adicional o una auditoría relacionada con la plataforma MP, MessengerPeople acepta otorgar acceso a sus instalaciones de procesamiento de datos, archivos de datos y documentación necesaria para el procesamiento de Datos Personales. MessengerPeople se compromete a proporcionar una cooperación razonable durante dichas operaciones, incluida la provisión de toda la información relevante y el acceso a todos los equipos, software, datos, archivos, sistemas de información, etc., utilizados para el desempeño de la plataforma MP, incluido el tratamiento de Datos Personales.
    • El derecho de auditoría, tal como se describe en la cláusula 11.1, se aplicará al Cliente si MessengerPeople no ha proporcionado pruebas suficientes de su cumplimiento de las medidas técnicas y organizativas. La evidencia suficiente incluye proporcionar: (i) una certificación para el cumplimiento de la norma ISO 27001 o otras normas implementadas por MessengerPeople (alcance según se define en el certificado); o (ii) un informe de auditoría o certificación de un tercero independiente. Una auditoría como se describe en la cláusula 11.1 se llevará a cargo del Cliente. El Cliente o cualquier tercero puede realizar una auditoría razonablemente aceptable en MessengerPeople (que no incluirá a ningún auditor externo que sea competidor del Grupo Sinch o no esté debidamente calificado o independiente) para verificar el cumplimiento de este DPA, así como el cumplimiento de las medidas técnicas y organizativas de SINCH, siempre que con un aviso razonable de al menos treinta (30) días y la conclusión de un acuerdo de no divulgación directamente entre MessengerPeople y el auditor externo.
  2. Notificación de Violación de Datos
    • Si MessengerPeople tiene conocimiento de cualquier violación de seguridad que resulte en la destrucción accidental, no autorizada o ilegal o la divulgación no autorizada o el acceso a los Datos Personales, MessengerPeople deberá, entre otras cosas:
  1. Notificar al Cliente por escrito inmediatamente, pero no después de 72 (setenta y dúas) horas después de tener conocimiento de la violación de los Datos Personales;
  2. Asistir al Cliente con respecto a la obligación del Cliente de proporcionar información al titular y de proporcionar al Cliente información relevante a este respecto;
  3. Apoyar al Cliente en consultas (Q&A) con la autoridad de protección de datos.
  • En la medida de lo legalmente posible, MessengerPeople puede reclamar una compensación por los servicios de soporte en virtud de esta cláusula 12 que no sean atribuibles a violaciones de Datos Personales causadas por MessengerPeople.
  1. Eliminación de Datos Personales
    • MessengerPeople está obligado a eliminar los Datos Personales según lo estipulado en el Acuerdo y de acuerdo con la Legislación de Protección de Datos y / o las leyes relevantes.
    • El Cliente tiene derecho a solicitar el cumplimiento de los derechos y obligaciones descritos en la cláusula 13.1 durante la duración de todo el DPA.
    • Las obligaciones legales de retención u obligaciones contractuales con los Proveedores de Servicios de MessengerPeople (por ejemplo, pero no limitados a los Subencargados) permanecerán inalterados por las disposiciones anteriores. La documentación que sirva como evidencia para un procesamiento ordenado de datos de acuerdo con las disposiciones del DPA será retenida por MessengerPeople al finalizar el DPA de acuerdo con la Legislación de Protección de Datos y / o las leyes relevantes.
  2. Obligaciones de MessengerPeople como Responsable del Tratamiento

En situaciones en las que MessengerPeople actuará como responsable de datos, se compromete a cumplir con sus obligaciones en virtud de la Legislación de Protección de Datos aplicable en relación con cualquier dato personal tratado en relación con el Acuerdo y la plataforma MP. MessengerPeople procesará dichos Datos Personales en relación con la transmisión de mensajes y para cumplir con sus obligaciones asociadas en virtud del Acuerdo o según lo exija la ley, una orden judicial o cualquier autoridad gubernamental o reguladora.

  1. Obligaciones del Cliente

El Cliente deberá cumplir en todo momento con la Legislación de Protección de Datos en relación con el tratamiento de Datos Personales en relación con el Acuerdo y la plataforma MP. El Cliente deberá informar a MessengerPeople por escrito si se aplica legislación adicional al Tratamiento de Datos Personales que no sea la ley del país donde el Cliente está establecido.

  1. Limitación de Responsabilidad
    • La responsabilidad de cada parte y todos sus afiliados, que surja de o esté relacionada con este DPA, ya sea por contrato, agravio o bajo cualquier otra teoría de responsabilidad, está sujeta a la sección de Limitación de Responsabilidad del Acuerdo, y cualquier referencia en dicha sección a la responsabilidad de una parte significa la responsabilidad agregada de esa parte y todos sus afiliados en virtud del Acuerdo y ese DPA.
    • La cláusula 16.1 no se aplica si el daño fue causado por la implementación incorrecta del servicio pedido realizado por el cliente o por una instrucción dada por el Cliente. En este caso, el Cliente será responsable de dichos daños.
  2. Disposiciones Diversas
    • DPA es una parte integral del Acuerdo entre el Cliente y MessengerPeople. En caso de conflicto entre las disposiciones obligatorias de las Cláusulas Contractuales Estándar Europeas y este DPA, prevalecerán las Cláusulas Contractuales Estándar Europeas. En caso de otros conflictos entre otros documentos (incluso en el caso de un conflicto entre el Acuerdo y este DPA), prevalecerá el DPA.
    • Si alguna disposición de este DPA es o se vuelve inválida o contiene una laguna, las disposiciones restantes no se verán afectadas. El Cliente y MessengerPeople se comprometen a reemplazar la disposición inválida con disposiciones legalmente válidas que estén más cerca del interés de la disposición inválida, respectivamente, lo que llena el vacío.