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WhatsApp and Customer Service
How to successfully use the most popular messaging app for your customer dialogue
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- The rise of messaging apps – customers want convenience
- Global statistics – are messaging apps a worldwide phenomenon?
- Business benefits – higher customer satisfaction (CSAT), more sales!
- Use Cases – how companies are already seeing the benefits of messaging app communication
and more.
Why should companies use WhatsApp for customer communication – and how can they effortlessly integrate WhatsApp into their service mix?
Around the world, consumers say that they have more trust in a company when they can contact them via messaging apps. 53% of consumers even say that they’re more likely to shop with a business if they can contact them via messaging.
At the CCW 2019, Madeleine Steup explained how WhatsApp can be used for successful customer dialogue.
Download the presentation and revolutionize your customer comunication!
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