CCW 2019 - Presentation Download

WhatsApp and Customer Service -
How to successfully use the most popular messaging app for your customer dialogue

Presentation WhatsApp and Customer Service

Summary

Why should companies use WhatsApp for customer communication – and how can they effortlessly integrate WhatsApp into their service mix?

Around the world, consumers say that they have more trust in a company when they can contact them via messaging apps. 53% of consumers even say that they’re more likely to shop with a business if they can contact them via messaging.

At the CCW 2019, Madeleine Steup explained how WhatsApp can be used for successful customer dialogue.

Highlights

  • The rise of messaging apps – customers want convenience
  • Global statistics – are messaging apps a worldwide phenomenon?
  • Business benefits – higher customer satisfaction (CSAT), more sales!
  • Use Cases – how companies are already seeing the benefits of messaging app communication
    and more..

bloomberg quint logo
logo prettylittlething
logo beauty bay
logo the washington post
logo pandora
logo euronews

MessengerPeople - Expert Solutions for Messenger Communication and Chatbots!

  • More than 1,800 customers from over 60 countries
  • 772 active Chatbots
  • 45 million daily Chatbot answers
  • 5 billion messages sent over our system in 2018