“The best businesses meet their customers where they are” – and that’s on messaging apps. These were the words that Meta CEO Mark Zuckerberg used to kick off Meta’s [...]
Messaging Apps are on the rise worldwide, and WhatsApp usage in the UK is the third highest in Europe with over 40 million users. In this article we will take a closer look at all related figures [...]
SMS for customer communication? Practical, for sure. But also boring. Old-timey. One-dimensional. That’s how a lot of companies feel about using SMS. And they were right, until very [...]
Instagram influencers? Of course! YouTube influencers? Definitely! But have you heard of WhatsApp influencers before? It’s the latest trend for brands to reach their target audience more [...]
Offering good customer service pays off. It’s the best guarantee that your customers will come back, and purchase your products or services in the future. And chatbots can be a big part of [...]
In recent years, Instagram has become an increasingly attractive communication channel for many industries. The proprietary messaging service, Instagram Direct, is therefore the first port of [...]
What are chatbots, and what are the advantages of chatbots for companies? How do customers feel about them? What types of bots exist, and how can businesses use them effectively? The following [...]
Telegram is the messaging app on the rise in 2022. It carries a lot of useful features that are quite company-friendly. An increasingly popular one is the bot function. As there are a lot of [...]
On Instagram and Facebook they have been around for a while, now the popular feature will also come to WhatsApp: polls! WhatsApp wants to launch the new poll option for group chats this year. And [...]
There is a lot of talk around chatbots, as they are revolutionary in communication. But what types of chatbots actually exist? There are rule-based bots, bots with artificial intelligence (AI [...]
