Customer service key performance indicators (KPIs) are important and measurable performance indicators that help companies measure, analyze and visualize all customer relationship information. In [...]
Ridesharing company Uber is testing a novel way for booking a ride with them: through a WhatsApp chatbot! For now, Uber will only roll out the feature in Delhi, India. The company wants to make [...]
WhatsApp Business Update: In this article, we will provide you with a regular summary of the latest WhatsApp updates and planned features for app versions on Android and iOS. We also present [...]
Many experts are talking about the beginning of the conversational era, or the “age of conversational”. Conversational marketing, conversational commerce, and conversational shopping [...]
How can you reach thousands of users with just one message on one of the world’s most popular social media platforms? By sending out WhatsApp broadcast messages! Officially known as [...]
In times of online shopping and delivery services, it is not easy for malls to attract shoppers to come out. That’s why Orion Mall, Bangalore’s third-biggest mall, came up with an [...]
After shutting down its broadcasting messages for businesses in 2019, WhatsApp re-launched their bulk message feature in June of 2021—and has added new features and regulations since. We sum up [...]
Meta has just launched the very first end-to-end shopping experience on WhatsApp. It allows users to browse and shop groceries from India’s online grocery store JioMart.
Garlic to kill the coronavirus? Lemon juice up your nose to cure Covid-19? With misinformation like this, India has been the number one originator of Covid-19 fake news during the pandemic. It [...]
A green tick (also green badge or green check mark) marks WhatsApp Business accounts as being officially verified. Since a growing number of companies are using WhatsApp for their customer [...]
