How Women's Best uses WhatsApp to offer customers 2 times faster customer service
Discover how Women’s Best established messaging apps as their main customer service channel and was able to raise response efficicency.
- Challenges: Answering a high volume of incoming messages quickly while preserving high quality service
- Concept and Implementation: Automated order confirmations and delivery status updates proactively inform users and make customer service more efficient
- Success and KPIs: 50% shorter processing time per customer inquiry and 70% fewer emails, 1-5 hour response time on average
„After raising the number of countries that we deliver to to 120, it was imperative to establish one central channel for quick processing of customer inquiries. MessengerPeople’s platform is a perfect tool for this and allowed us to dramatically simplify our processes.“
David Kurzmann, CEO & Co-Founder of Women’s Best