How Transgourmet Increased Productivity with Customer Service via WhatsApp
Learn how international grocery wholesaler Transgourmet helps B2B customers quickly and simply using WhatsApp.
- Challenges: In the dynamic B2B sector, communication delays can lead to lost revenue
- Concept and Implementation: Creating a direct service channel for personal customer consultation via the most popular messaging apps
- Success and KPIs: Raised customer service efficiency and productivity and higher customer satisfaction
We see a rise in customer service efficiency and productivity thanks to the asynchronous communication possibilities..
Lukas Ratschke, Head of Project and Innovation Management, Transgourmet