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Case Study

How Transgourmet Increased Productivity with Customer Service via WhatsApp

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Learn how international grocery wholesaler Transgourmet helps B2B customers quickly and simply using WhatsApp.

Exclusive Insights:

  • Challenges: In the dynamic B2B sector, communication delays can lead to lost revenue
  • Concept and Implementation: Creating a direct service channel for personal customer consultation via the most popular messaging apps
  • Success and KPIs: Raised customer service efficiency and productivity and higher customer satisfaction

We see a rise in customer service efficiency and productivity thanks to the asynchronous communication possibilities..

 

Lukas Ratschke, Head of Project and Innovation Management, Transgourmet

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