High request volume efficiently managed with WhatsApp & chatbot
Rimborso Quinto is a Italian credit counseling service. It offers advisory and complete administration of the procedure for obtaining loans based on the customers’ salary.
Learn how Rimborso Quinto is using their WhatsApp service to implement customer communication more efficiently and increase conversions of new business through faster consultations.
- Challenges: Low efficiency of customer consulting via established channels
- Concept and implementation: Use of WhatsApp Business API and automatic notifications as the beginning of the consulting service.
- Successes: Better response rate, higher conversion rates
WhatsApp was easily integrated in exciting infrastructure through the API. We appreciate the simplicity of the channel.