How can you get the most out of messenger apps in customer support? In this article, we have collected tips, examples, and best practices for messaging in customer service.
Messaging customers is not as easy as it might seem, as it can be tricky to find the best approach right away. We’re here to help! In our series, “dos and don’ts of messaging [...]
Verified Twitter accounts won’t be free anymore. Starting most likely in November, the blue badge will become part of a revamped subscription model.
India can now count on a new messaging expert! MessengerPeople by Sinch just launched their conversational messaging platform for SMBs with a local team in India. This is what you can expect.
With the official start of Diwali on October 24, the festive season in India begins. And this also means: it’s shopping season! We will show you six strategies for using messaging to make [...]
The messaging app Signal has decided to discontinue their SMS and MMS features. We explain the reasons, and what users need to know now.
With roughly one billion active users globally, the Facebook Messenger from Meta is one of the most popular messaging channels in the world. But what opportunities does it offer for businesses? [...]
Ridesharing company Uber is testing a novel way for booking a ride with them: through a WhatsApp chatbot! For now, Uber will only roll out the feature in Delhi, India. The company wants to make [...]
How can you reach thousands of users with just one message on one of the world’s most popular social media platforms? By sending out WhatsApp broadcast messages! Officially known as [...]
In times of online shopping and delivery services, it is not easy for malls to attract shoppers to come out. That’s why Orion Mall, Bangalore’s third-biggest mall, came up with an [...]
