WhatsApp Update 2019
WhatsApp Update 2019 – In this article, we provide you with regular updates about the latest WhatsApp updates, as well as planned features for app versions on Android and iOS.
Innovative Alternatives to WhatsApp Newsletters
Is there an alternative to WhatsApp newsletters? WhatsApp is the most popular messenger service globally and companies have successfully been using WhatsApp to send messaging app newsletters for [...]
Messenger as a Customer Service Solution: Best Practice
Customer Service & Messaging Apps: In this article you’ll find many best practice examples of messaging app customer service with case studies from exciting companies from a wide variety of [...]
How Chatbots Can Be Successful in Customer Service
Are Chatbots for customer care a successful solution? What kind of customer service Chatbot can you offer over WhatsApp and Facebook Messenger? What should you pay attention to when automating [...]
Customer Service and Messenger: WhatsApp and Co. Preferred to Email and Social Media!
Messaging Apps as a Customer Service Platform: what has widely been suspected has finally been confirmed. The results of a survey conducted by BT and Cisco involving 5,000 participants from over [...]
Messaging Apps and Business: Overview of the most important Messaging Apps worldwide!
Our series about Messaging Apps & Brands focuses exclusively on the topic of business opportunities and Messaging Apps. Which business options do these chat apps offer companies? The [...]
Personalized service via WhatsApp: INTERSPORT Hübner makes customers happy!
Case Study Retail: When German sports retailer INTERSPORT Hübner recognized the potential of WhastApp and Co. for customer service, they started offering customers personal advice via messaging [...]