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    Archiv

    Author Archive for: "Anil Soeyuenmez"
    Home » Archives for Anil Soeyuenmez
     How Women’s Best optimized its customer service with WhatsApp
    By Anil Soeyuenmez
    In Content Types, Magazine, Messenger Communication, Success Stories
    Posted December 12, 2022

    How Women’s Best optimized its customer service with WhatsApp

    Women’s Best is one of the world’s most successful online sports brands, receiving thousands of purchase orders a day. By switching to the WhatsApp Business solution for customer service, they [...]

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     How to combine customer service and messaging apps: everything you need to know
    By Anil Soeyuenmez
    In Content Types, Magazine, Messenger Communication
    Posted October 9, 2022

    How to combine customer service and messaging apps: everything you need to know

    Consumers today are exposed to a lot of brand and service options on several platforms. For businesses, this means that they are constantly looking for ways to improve the connection with their [...]

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     Conversational Marketing Explained: Why the New Trend Matters!
    By Anil Soeyuenmez
    In Content Types, Magazine, Magazine, Messenger Communication
    Posted July 28, 2022

    Conversational Marketing Explained: Why the New Trend Matters!

    You have probably heard the term “conversational marketing” before, but what does it mean? It actually lets you connect better with your customers—through conversations. In the [...]

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     Messaging apps in India: overview, usage, and current statistics
    By Anil Soeyuenmez
    In Content Types, Magazine, Magazine, Messenger Communication, News
    Posted June 30, 2022

    Messaging apps in India: overview, usage, and current statistics

    It’s no secret that messaging is the most commonly-used form of digital communication. In this article, we’ll take a closer look at the current statistics, rankings, and usage of [...]

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     Indians Can Now Verify Their IDs on WhatsApp: Is WhatsApp Becoming the “WeChat of India”?
    By Anil Soeyuenmez
    In Content Types, Magazine, Messenger Communication, News
    Posted June 30, 2022

    Indians Can Now Verify Their IDs on WhatsApp: Is WhatsApp Becoming the “WeChat of India”?

    Is India the next country to build up a messaging app into an indispensable hub for modern digital life? WhatsApp, India’s favorite messaging app, is now a state-recognized platform. And it [...]

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     Live Chat for Websites: Everything you need to know!
    By Anil Soeyuenmez
    In Content Types, Magazine, Messenger Communication
    Posted June 15, 2022

    Live Chat for Websites: Everything you need to know!

    Adding a live chat to your website improves your customer service and your customers have a much better experience. As studies show, they prefer a live chat to communicate with companies over [...]

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     WhatsApp usage in the UK
    By Anil Soeyuenmez
    In Content Types, Magazine, News
    Posted May 19, 2022

    WhatsApp usage in the UK

    Messaging Apps are on the rise worldwide, and WhatsApp usage in the UK is the third highest in Europe with over 40 million users. In this article we will take a closer look at all related figures [...]

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     How Volodymyr Zelensky reaches 1.5 million people with Telegram daily
    By Anil Soeyuenmez
    In Content Types, Magazine, Magazine, Messenger Communication, News
    Posted March 31, 2022

    How Volodymyr Zelensky reaches 1.5 million people with Telegram daily

    With the ongoing situation in Ukraine, the country’s President Volodymyr Zelensky heavily relies on Telegram to address his country and a global audience. The messaging app offers [...]

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     New study: 80% of companies invest in conversational customer engagement
    By Anil Soeyuenmez
    In Content Types, Magazine, Messenger Communication, News
    Posted February 23, 2022

    New study: 80% of companies invest in conversational customer engagement

    A recently published white paper by the International Data Corporation (IDC) shows the results of a Sinch-sponsored study on the use of conversational customer engagement: While almost 80% of the [...]

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     Customer Service Chatbots: Rule-Based vs AI Bots – what you need to know
    By Anil Soeyuenmez
    In Chatbots, Content Types, Magazine, Messenger Communication, Success Stories
    Posted February 17, 2022

    Customer Service Chatbots: Rule-Based vs AI Bots – what you need to know

    Driven by the shift to digital in the past couple of years, companies are dealing with a rising inflow of customer requests. Chatbots have proven to be Gamechangers for Customer Services. But how [...]

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