Women’s Best is one of the world’s most successful online sports brands, receiving thousands of purchase orders a day. By switching to the WhatsApp Business solution for customer service, they [...]
Consumers today are exposed to a lot of brand and service options on several platforms. For businesses, this means that they are constantly looking for ways to improve the connection with their [...]
You have probably heard the term “conversational marketing” before, but what does it mean? It actually lets you connect better with your customers—through conversations. In the [...]
It’s no secret that messaging is the most commonly-used form of digital communication. In this article, we’ll take a closer look at the current statistics, rankings, and usage of [...]
Is India the next country to build up a messaging app into an indispensable hub for modern digital life? WhatsApp, India’s favorite messaging app, is now a state-recognized platform. And it [...]
Adding a live chat to your website improves your customer service and your customers have a much better experience. As studies show, they prefer a live chat to communicate with companies over [...]
Messaging Apps are on the rise worldwide, and WhatsApp usage in the UK is the third highest in Europe with over 40 million users. In this article we will take a closer look at all related figures [...]
With the ongoing situation in Ukraine, the country’s President Volodymyr Zelensky heavily relies on Telegram to address his country and a global audience. The messaging app offers [...]
A recently published white paper by the International Data Corporation (IDC) shows the results of a Sinch-sponsored study on the use of conversational customer engagement: While almost 80% of the [...]
Driven by the shift to digital in the past couple of years, companies are dealing with a rising inflow of customer requests. Chatbots have proven to be Gamechangers for Customer Services. But how [...]
