Apple Business Chat for Your Customer Communication

MessengerPeople’s Messenger Communication Platform helps your business provide intuitive, efficient customer service – and officially supports Apple Business Chat.

Apple Business Chat is a new, innovative opportunity for your customers to contact your company 1:1 over iPhone, iPad, Mac and Apple Watch.

With Apple Business Chat, your customers can chat directly with you, set up appointments, or process payments via Apple Pay.

Approved Messaging Service Provider
for Apple Business Chat

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Why Customer Communication via Apple Business Chat?

Reach and popularity

Hundreds of millions of Apple fans and iOS users worldwide – your premium target group!

Many entry points

Customers find your company via Safari, Maps, Search or Siri and can start chatting with you with one click.

Subscriptions & Promotions

Send news, updates or promotional content as notifications to your customers & fans.

Direct Sale Options

Your customers can simply order via the Apple Business Chat and pay directly in the chat with Apple Pay.

Automation

Increase the efficiency & quality of your customer communication through automation and chatbots.

Multimedia

Help your customers faster and more interactively with pictures, videos, audio or documents.

Apple Business Chat Features

Apple Pay

Map the entire customer journey in the Messages app, from advice to purchase and payment.

Authentication

The login for authentication is directly integrated into the Messages app.

Appointments

Plan appointments and deliveries together with your customers easily using the calendar function.

Wallet

Provide your customers vouchers, loyalty cards, tickets, etc. that can be added to the wallet with just one tap.

Lists

Provide your customers various products and options directly for selection.

Smart Response Options

When you ask your customers for their phone number, address, current location or e-mail address, the QuickType keyboard provides intelligent suggestions.

Apple Business Chat along the Customer Journey

Marketing

Consulting

Ordering

Delivery

Customer Service

Customer Loyalty

Consulting & Customer Service

Offer your customers a better customer experience and increase satisfaction.

Consulting & Sale

Advise your customers, provide product information and sell via Apple Pay directly in the chat.

Invoice Enquiries

Your customers can conveniently contact you via chat for billing questions.

Individual Problems

Be available to your Apple users for individual questions and issues.

Complaints

Simplify the processing of customer returns and reduce the number of returns.

Questions about Usage

Answer your customers’ questions about the usage of your services or products quickly and directly.

Modification of Personal Data

Your customers can easily update their personal data via chat.

"Most of our customers prefer iOS. Apple Business Chat gives us a powerful and engaging connection with our customers."

Kennedy Uzoka

Group Managing Director, United Bank for Africa

Chatbots & Automation

Use automatic answers or chatbots to answer your customers’ questions in a resource-saving way.

Prequalification of Enquiries

In first level support, chatbots help you collect customer data, such as name, request and customer number.

Service

Consult & inform via chatbots and increase your sales and customer satisfaction through simple automation.

Sales

Sell products and services or make appointments around the clock to increase your sales – automatically.

FAQ

Channel recurring requests and answer them automatically to reduce the workload on your support staff.

Notifications & Alerts

Use messages to send your customers important information or updates in real-time directly to the lock screen after they have given their opt-in for the service.

News & Updates with Notifications

Use the Messaging App for effective content marketing & benefit from high open & click rates of your notifications.

Promotion & Deals

Promotional content, such as offers or product launches, can be sent directly to your customers’ lock screen and sold in the chat.

Verification

Enable registration confirmations or two-factor authentication directly in the chat.

Alerts

Inform your customers e.g. about the status of the delivery or changes in flight times.

Appointments & Reminders

Schedule appointments or remind your customers of appointments or unpaid invoices.

Confirmations

Send booking or payment confirmations to your customers directly through Apple Business Chat.

"Apple Business Chat proves to be a promising alternative to WhatsApp. Within just one month, we have already attracted nearly 10,000 subscribers to our Apple Business Chat news service."

Andreas Lützkendorf

Head of Strategy & Innovation ARD-aktuell (German TV news program)

Our customers communicate successfully via Apple Business Chat

Your MessengerPeople Solution for Apple Business Chat

With our solution you can manage your customer communication via Apple Business Chat and other messenger apps professionally, efficiently and in compliance with data protection regulations.

Newsletter Distribution

Like other institutions, associations, media & companies, send newsletters, information or deals as notitifcations directly to the lock screen of your subscribers.

Intuitive Ticket System

Use a modern ticket system with easy ticket allocation via drag & drop or autorouting.

Multiagent

Your employees work together in defined roles and efficiently in a team.

Pre-defined Responses

Increase your efficiency and response times with predefined chat modules.

Chatbot Builder

Create chatbots that support your customer service without any programming knowledge.

A look inside the tool