Meet MessengerPeople at conferences, events & workshops

We Messenger Experts are kept busy with various conferences, lectures, discussions, panels, trade fairs, and workshops – naturally all about messenger customer communication & customer service and Chatbots.

Find out here where you can see the MessengerPeople live!

June 2019

June 13, 2019 | 12:00 PM- 1:00 PM (CEST)

Webinare

Webinar: Tool Demo: Offering Convenient Customer Service via Messaging Apps

June 13, 2019 | 12:00 PM- 1:00 PM (CEST)

webinar-e-commerce
  • Why messaging apps help your customer relationship
  • Important details about data privacy
  • Successful best practice cases from our customers
  • Exclusive LIVE demo of the Messenger Communication Platform
  • Exemplary Customer Service Case

June 18, 2019 | 12:00 PM

Join the webinar with Engage Business Media!

How to boost your customer communication with WhatsApp: Use Cases from BMW, Pandora, Bloomberg Quint and more

Date: June 18, 2019 | 12:00 PM

Speaker: Madeleine Steup, Marketing Manager

WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want to wait on hold or be flooded with meaningless emails – they want fast, personal and solution-oriented service via WhatsApp & Co.

  • Why messaging apps & Chatbots can enhance the customer relationship
  • How-To: Get inspired by successful use cases from companies
  • Important details about data privacy
  • Exclusive deep dive into managing messaging app customer service in your daily business

June 27, 2019 | 12:00 PM- 1:00 PM (CEST)

Webinare

Special Webinar: Messaging Apps for Customer Service - Tips & Tricks for WhatsApp & Co.

June 27, 2019 | 12:00 PM- 1:00 PM (CEST)

Kundenservice
  • The Development of Messaging Apps for Customer Service
  • From A for Apple Business Chat to W for WhatsApp: an Overview
  • 7 Tips for Successful Customer Service via Messaging Apps
  • Best Practice for Messenger Communication
  • Tool Demo: How to use Messaging Apps for B2C Communication

November 2019

London, Nov 12-13th, 2019

Meet MessengerPeople at the Customer Engagement Summit in London!

Event: Customer Engagement Summit 2019

Date: November 12-13th 2019
Place: Park Plaza Westminster, 200 Westminster Bridge Rd, Lambeth, London SE1 7UT, UK

Meet us at our booth or come to our lecture. Details will follow asap.

For a personal appointment please write an e-Mail to [email protected]

Missed an event?

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Did you miss a workshop or trade fair? Follow our Messenger Marketing Newsletter directly and stay in the loop for all events and news.

Or take a look at our Messenger Marketing Magazine. This is your portal for information about marketing, customer service, and Chatbots over WhatsApp Business, Facebook Messenger, Apple Business Chat and other messaging apps.

Review - Conferences, Lectures and Workshops about Messenger Services

Webinar from June 06, 2019

Webinare

Webinar: Advanced Chatbots in Customer Service

Webinar from June 06, 2019

chatbot-expertentipps
  • How can chatbots support customer service?
  • Chatbot Conception & Tools: Every Chatbot needs a solid concept
  • How can I design dialogues with multimedia and variants?
  • How can I collect customer data with the bot?
  • What personalization options do chatbots offer to improve the user experience?

Webinar from May 30, 2019

Webinare

Special Webinar: WhatsApp Business API How-to

Webinar from May 30, 2019

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  • The WhatsApp evolution: from a private messenger to an effective enterprise communication
  • The WhatsApp Business Solutions at a glance
  • WhatsApp Business API – tips for successful practical use
  • Exclusive LIVE demo of the Messenger Communication Platform incl. update on new features

Madrid, May 21-23th, 2019

Meet MessengerPeople at the Digital Enterprise Show in Madrid!

Event: Digital Enterprise Show 2019

Date: May 21 to 23th, 2019
Place: IFEMA – Feria de Madrid, Av. Partenón, 5, 28042 Madrid, España

Lecture: “Communication via Messaging Apps: 10 Hacks for Disruptive Customer Care”

Speaker: Birgit Bucher, International Marketing Manager

May 23, 2019 | 12:00 PM- 1:00 PM (CEST)

Webinare

Webinar: Successful Customer Communication with Messaging Apps in e-Commerce

May 23, 2019 | 12:00 PM- 1:00 PM (CEST)

webinar-e-commerce
  • Why messaging apps can help the customer relationship
  • Important details about data privacy
  • Data from the comprehensive MessengerPeople Study
  • Best Practices Cases from our customers
  •  Exclusive LIVE demo

May 16, 2019 | 12:00 PM- 1:00 PM (CEST)

Webinare

Webinar: Tool Demo: Offering Convenient Customer Service via Messaging Apps

May 16, 2019 | 12:00 PM- 1:00 PM (CEST)

WhatsApp Custsomer Service
  • Why messaging apps help your customer relationship
  • Important details about data privacy
  • Successful best practice cases from our customers
  • Exclusive LIVE demo of the Messenger Communication Platform
  • Exemplary Customer Service Case

May 14, 2019 | 12:00 PM - 1:00 PM (CEST)

Webinare

Webinar: How to build my own Customer Service Chatbot

May 14, 2019 | 12:00 PM – 1:00 PM (CEST)

Webinar Chatbots
  • How can chatbots support your customer service?
  • When you first create a chatbot, you need to have a solid concept
  • Starting from scratch: Create your own chatbot with the MessengerPeople Platform
  • Hybrid chatbot: Handover from bot to human agent

April 25, 2019
05:00 PM – 06:00 PM (CEST)

Webinar Tipps

Special Webinar: Messaging Apps for Customer Service - Tips & Tricks for WhatsApp & Co.

April 25, 2019 | 05:00 PM – 06:00 PM (CEST)

webinar02
  • The Development of Messaging Apps for Customer Service
  • From A for Apple Business Chat to W for WhatsApp: an Overview
  • 7 Tips for Successful Customer Service via Messaging Apps
  • Best Practice for Messenger Communication
  • Tool Demo: How to use Messaging Apps for B2C Communication

April 18, 2019
05:00 PM – 06:00 PM (CEST)

Webinar: The Successful Usage of Messaging Apps in the Finance Industry

April 18, 2019 | 05:00 PM – 06:00 PM (CEST)

whatsapp-banken-und-finanzen2
  •  Better customer relations with messaging apps
  • The relevance of messaging apps in the financial sector
  • What are the legal and data protection requirements?
  • Successful use cases
  • Automation options for customer service in the financial sector
  • Exclusive LIVE Demo of the Messenger Communication Platform
  • Time for questions

Online, March 28th, 2019

Webinare

Webinar: Special Webinar - WhatsApp Business API How-to

Date: March 28th, 2019 | 11:00 AM – 12:00 PM (CET)
Speaker: Madeleine Steup

  • What can WhatsApp customer communication offer my business?
  • WhatsApp Business API overview
  • Data privacy and WhatsApp
  • Usage statistics and the development of business messaging
  • WhatsApp customer communication: best practices
  • Exclusive LIVE demo
  • Time for all your questions at the end!

Online, March 21st, 2019

Webinare

Webinar: Successful Customer Communication with Messaging Apps in E-commerce

Date: March 21st, 2019 | 11:00 AM – 12:00 PM (CET)
Speaker: Bozina Babovic

  • Why should I use messaging apps for e-commerce support?
  • How messaging apps promote brand loyalty
  • Important details about data privacy
  • Best practice e-commerce cases from our customers
  • Exclusive LIVE demo
  • Time for all your questions at the end!

Barcelona, March 12-13rd, 2019

Meet MessengerPeople at the eShow Barcelona 2019!

Event: eShow Barcelona 2019

Date: March 12 to 13, 2019
Place: PABELLÓN 1, FIRA BARCELONA

Speaker: Birgit Bucher, International Marketing Manager

6 razones por las que WhatsApp revolucionará el comercio electrónico.

Berlin, February 19-21st, 2019

WhatsApp and Customer Service: How to successfully use the most popular messenger app for your customer dialogue.

Event: CCW2019

Date: February 19 to 21, 2019
Place: Estrel Congress Center, Sonnenallee 225, 12057 Berlin, Germany

Speaker: Madeleine Osma-Steup, Marketing Manager

Munich, February 14, 2019

Free Webinar! "Successful Customer Service with Messaging Apps"

Event: Free Webinar! “Successful Customer Service with Messaging Apps”

Date: February 14th, 2019 at 11:00 am, CET

Webinar Overview:

  • Why messaging apps can help the customer relationship
  • Important details about data privacy
  • Data from the comprehensive MessengerPeople Study
  • Best Practices Cases from our customers
  • Exclusive LIVE demo

Munich, February 7-8th, 2019

MessengerPeople expert team at the 48forward

Event: 48forward

Date: February 7 to 8, 2019

Presentation of the lecture for download.

„By 2022, Messaging apps will grow 250% as a customer service channel from 2017 to 2022. We’ll show you why Messaging apps become the new rock stars in communication.“

Speaker: Birgit Bucher, International Marketing Manager & Thomas Kraehe, Solutions Architect

Munich, December 6th, 2018

Customer Service Plattform MessengerPeople

Free Webinar! "Successful Customer Service with Messaging Apps"

Event: Free Webinar! “Successful Customer Service with Messaging Apps”

Date: December 6th 2018 at 11:00 am, CET
Place: Webinar

Webinar Overview:

  • Why messaging apps can help the customer relationship
  • Important details about data privacy
  • Data from the comprehensive MessengerPeople Study
  • Best Practices Cases from our customers
  • Exclusive LIVE demo

Cologne, September 12-13, 2018

MessengerPeople at DMEXCO 2018

Event: DMEXCO 2018

Date: September 13 to 14, 2018
Place: Cologne

MessengerPeople were represented with a booth in hall 8, A039 and held a lecture about “Three C’s for professional Messenger Communications: Content, Chats & Chatbots“.

Here some impressions:

Looking forward to DMEXCO 2019!