How can you get the most out of messenger apps in customer support? In this article, we have collected tips, examples, and best practices for messaging in customer service.
Messaging customers is not as easy as it might seem, as it can be tricky to find the best approach right away. We’re here to help! In our series, “dos and don’ts of messaging [...]
How can e-commerce and retail companies grow their business by using messaging? In the following, we’ll take a look at how different e-comerce and retail brands use messaging along the [...]
WhatsApp Pay, Viber Payments, Apple Pay: the world of mobile payment is getting really exciting. Being able to cover the entire customer journey on messenger apps like WhatsApp (including in-app [...]
Why is a WhatsApp Business account on the WhatsApp Business Platform worthwhile? Isn’t a regular business account enough? Spoiler: no! In the following, we’ll show you six reasons for [...]
Can you use messaging apps in every stage of the customer journey? Absolutely, and even more successfully than other channels! From consultations on Facebook Messenger to marketing messages on [...]
In recent years, “conversational” has become a trendy word in the messaging world: conversational messaging, conversational commerce and AI, and, even conversational marketing. At [...]
