With Meta’s new focus on conversational messaging, the company has announced several changes in its messaging services. The latest one: the Messenger on Facebook is now opening up its [...]
“The best businesses meet their customers where they are” – and that’s on messaging apps. These were the words that Meta CEO Mark Zuckerberg used to kick off Meta’s [...]
Messaging Apps are on the rise worldwide, and WhatsApp usage in the UK is the third highest in Europe with over 40 million users. In this article we will take a closer look at all related figures [...]
SMS for customer communication? Practical, for sure. But also boring. Old-timey. One-dimensional. That’s how a lot of companies feel about using SMS. And they were right, until very [...]
Offering good customer service pays off. It’s the best guarantee that your customers will come back, and purchase your products or services in the future. And chatbots can be a big part of [...]
In recent years, Instagram has become an increasingly attractive communication channel for many industries. The proprietary messaging service, Instagram Direct, is therefore the first port of [...]
