Customer service sure means a lot of work. 80% of customer inquiries come back again and again (FAQs). The remaining 20% are complex and have to be pre-qualified and assigned to the right person. [...]
How do organizations and institutions such as the Federal Employment Agency in Germany, the Bavarian Broadcasting or the Fraunhofer Society use chat services to present their projects and stories [...]
We have gathered the best chatbots projects of 2019. Today the hype about chatbots has given way to reality. Companies are paying a lot of attention to the added value which the automation of [...]
