WhatsApp Newsletters: 6 Innovative Alternatives
Is there an alternative to WhatsApp newsletters? WhatsApp is the most popular messenger service globally and companies have successfully been using WhatsApp to send messaging app newsletters for [...]
Modern Customer Service Ticket System – New From MessengerPeople
With the Messenger Communication Platform MessengerPeople offers the first professional, GDPR-compliant ticket system for customer service via WhatsApp, Apple Business Chat, Facebook Messenger, [...]
Messenger as a Customer Service Solution: Best Practice
Customer Service & Messaging Apps: In this article you’ll find many best practice examples of messaging app customer service with case studies from exciting companies from a wide variety of [...]
How Chatbots Can Be Successful in Customer Service
Are Chatbots for customer care a successful solution? What kind of customer service Chatbot can you offer over WhatsApp and Facebook Messenger? What should you pay attention to when automating [...]
Customer Service and Messenger: WhatsApp and Co. Preferred to Email and Social Media!
Messaging Apps as a Customer Service Platform: what has widely been suspected has finally been confirmed. The results of a survey conducted by BT and Cisco involving 5,000 participants from over [...]
From Push to Pull: the Future of Messaging App Communication
What is conversational marketing and what role do messaging apps like WhatsApp play in this new trend? The future of communication lies in pull communication, not in pure push communication. [...]
WhatsApp Business API At a Glance – Features, Potentials, and Costs
Professional, data-protection-compliant customer communication via WhatsApp? The WhatsApp Business API – rolled out in August 2018 – makes this possible for enterprise companies.
Data Protection for WhatsApp Customer Service – Exclusive Interview
Data Protection and WhatsApp for companies? GDPR and professional messenger communication? We explain how to offer customer service via WhatsApp in a secure way. In the beginning of November we [...]