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    Archiv

    Monthly Archive for: "October, 2019"
    Home » Archives for October 2019
     Overview: everything you need to know about Notify!
    By Madeleine Steup
    In Messenger Newsletter
    Posted October 24, 2019

    Overview: everything you need to know about Notify!

    The new app Notify is conquering the apps charts! In Germany, where Notify was designed, Notify is currently in Place 2 in the news section. Notify is a free app that helps users get news from a [...]

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     Innovative Alternatives to WhatsApp Newsletters
    By Birgit Bucher
    In Messenger Communication
    Posted October 16, 2019

    Innovative Alternatives to WhatsApp Newsletters

    Is there an alternative to WhatsApp newsletters? WhatsApp is the most popular messenger service globally and companies have successfully been using WhatsApp to send messaging app newsletters for [...]

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     Modern Customer Service Ticket System – New From MessengerPeople
    By Madeleine Steup
    In News, Tool Tips
    Posted October 10, 2019

    Modern Customer Service Ticket System – New From MessengerPeople

    With the Messenger Communication Platform MessengerPeople offers the first professional, GDPR-compliant ticket system for customer service via WhatsApp, Apple Business Chat, Facebook Messenger, [...]

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     Messenger as a Customer Service Solution: Best Practice
    By Birgit Bucher
    In Success Stories
    Posted October 10, 2019

    Messenger as a Customer Service Solution: Best Practice

    Customer Service & Messaging Apps: In this article you’ll find many best practice examples of messaging app customer service with case studies from exciting companies from a wide variety of [...]

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     How Chatbots Can Be Successful in Customer Service
    By Birgit Bucher
    In Chatbots
    Posted October 9, 2019

    How Chatbots Can Be Successful in Customer Service

    Are Chatbots for customer care a successful solution?  What kind of customer service Chatbot can you offer over WhatsApp and Facebook Messenger? What should you pay attention to when automating [...]

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     Customer Service and Messenger: WhatsApp and Co. Preferred to Email and Social Media!
    By Birgit Bucher
    In Messenger Communication
    Posted October 8, 2019

    Customer Service and Messenger: WhatsApp and Co. Preferred to Email and Social Media!

    Messaging Apps as a Customer Service Platform: what has widely been suspected has finally been confirmed. The results of a survey conducted by BT and Cisco involving 5,000 participants from over [...]

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     From Push to Pull: the Future of Messaging App Communication
    By Madeleine Steup
    In Messenger Communication
    Posted October 7, 2019

    From Push to Pull: the Future of Messaging App Communication

    What is conversational marketing and what role do messaging apps like WhatsApp play in this new trend? The future of communication lies in pull communication, not in pure push communication. [...]

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     WhatsApp Business for Companies: Everything you need to know!
    By Katharina Kremming
    In Messenger Communication
    Posted October 4, 2019

    WhatsApp Business for Companies: Everything you need to know!

    WhatsApp offers compelling solutions for enterprises. WhatsApp distinguishes between “WhatsApp for Business” and “WhatsApp Business API”. While “WhatsApp for [...]

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     Data Protection for WhatsApp Customer Service – Exclusive Interview
    By Madeleine Steup
    In Messenger Communication
    Posted October 1, 2019

    Data Protection for WhatsApp Customer Service – Exclusive Interview

    Data Protection and WhatsApp for companies? GDPR and professional messenger communication? We explain how to offer customer service via WhatsApp in a secure way. In the beginning of November we [...]

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