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    Archiv

    Monthly Archive for: "March, 2019"
    Home » Archives for March 2019
     Digital Communication News: Messaging & More
    By Anil Soeyuenmez
    In News
    Posted March 29, 2019

    Digital Communication News: Messaging & More

    The world of technology is constantly in flux: social networks, messaging apps, smartphones, and software solutions are constantly changing, developing new features, gaining or losing popularity, [...]

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     Customer Service via Messaging Apps: Why It Beats Live Chat & Apps
    By Anil Soeyuenmez
    In Messenger Communication
    Posted March 20, 2019

    Customer Service via Messaging Apps: Why It Beats Live Chat & Apps

    Our Customer Service: Why Messaging Apps Are #1 series explores how messaging app customer service performs when compared to e-mail, telephone, social media, etc. But what about other [...]

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     KPIs for Messaging App Customer Service: Higher Customer Satisfaction
    By Anil Soeyuenmez
    In Content Types, Magazine, Magazine, Messenger Communication
    Posted March 15, 2019

    KPIs for Messaging App Customer Service: Higher Customer Satisfaction

    Companies are using messaging apps like WhatsApp, Facebook Messenger, iMessage, Viber and Telegram more and mroe for customer communication. But how can you measure the success of messaging app [...]

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     5 Advantages of Messaging Apps versus Social Media
    By Anil Soeyuenmez
    In Messenger Communication
    Posted March 12, 2019

    5 Advantages of Messaging Apps versus Social Media

    Our Customer Service: Why Messaging Apps Are #1 series explores how messaging apps stack up against other customer service channels such as e-mail, telephone, live chat, etc. Today’s topic [...]

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     WhatsApp Business API – A Bird’s Eye View
    By Kai Viertel
    In Messenger Communication, Tool Tips
    Posted March 11, 2019

    WhatsApp Business API – A Bird’s Eye View

    This is the very first post on our new engineering blog, and I’m very excited for what we’re going to write about here. On this blog, we will provide meaningful, concise and technical information [...]

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     5 Reasons Why Messaging App Customer Service Beats E-mail
    By Anil Soeyuenmez
    In Messenger Communication
    Posted March 1, 2019

    5 Reasons Why Messaging App Customer Service Beats E-mail

    Our Customer Service: The Rise of Messaging Apps series will delve deeper into the possibilities that messaging app customer service offers. In four installments, we’ll analyze the advantages of [...]

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