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    Archiv

    Monthly Archive for: "January, 2019"
    Home » Archives for January 2019
     Messenger Communication: 7 Hacks for Successful Customer Service via WhatsApp & Co.
    By Anil Soeyuenmez
    In Messenger Communication
    Posted January 31, 2019

    Messenger Communication: 7 Hacks for Successful Customer Service via WhatsApp & Co.

    Messenger communication is getting more and more popular. Messaging apps like WhatsApp or Facebook Messenger are gaining relevance and attention as a channel for customer communication, in [...]

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     Customer Service and WhatsApp in Ecommerce: Personal dialogue (or 1:1 chat), Chatbots and WhatsApp Bots
    By Michelly Purz
    In Messenger Communication
    Posted January 30, 2019

    Customer Service and WhatsApp in Ecommerce: Personal dialogue (or 1:1 chat), Chatbots and WhatsApp Bots

    Customer service and WhatsApp – this is the current trend for companies and customers alike! Customers want answers to their questions, and they want them fast. In our fast-moving [...]

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     Customer Care Trends 2019: Convenience is Key
    By Anil Soeyuenmez
    In Messenger Communication
    Posted January 24, 2019

    Customer Care Trends 2019: Convenience is Key

    With January coming to a close, it’s a good time to look back at customer care predictions from the last months of 2018 and gather stock of which customer service trends are expected to [...]

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     WhatsApp in Africa: Statistics & Business Potential
    By Anil Soeyuenmez
    In News
    Posted January 15, 2019

    WhatsApp in Africa: Statistics & Business Potential

    Today in our Global Messenger Landscape series we have a lot of ground to cover – we’ll be taking a look at a variety of English-speaking countries in Africa, and assessing what business [...]

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     Messaging App Statistics Hub: Worldwide Facts & Figures
    By Anil Soeyuenmez
    In News
    Posted January 15, 2019

    Messaging App Statistics Hub: Worldwide Facts & Figures

    In most countries around the globe, the good old-fashioned SMS has been replaced by messaging apps. But who is using which apps where? Between WhatsApp, Facebook Messenger, Apple Business Chat, [...]

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