Business of Apps – December 18th, 2018 | The MessengerPeople Study gathered data from more than 1,600 customers using messaging apps for marketing and customer service. Business of Apps [...]
Customer service and WhatsApp – the data from the MessengerPeople Study 2018 have made it more clear than ever that customers deliberately choosing to communicate with businesses via [...]
Of Singapore’s 5.75 million population, 4 million mobile users say that WhatsApp is their most-used app. We know that WhatsApp is the world’s leading messaging app, and have already taken a deep [...]
Customer service and WhatsApp – we’ve written a lot about how and why companies should start offering customer communication via messaging apps. A great example of a customer service [...]
Messenger communication is more popular than ever. Messaging apps like WhatsApp & Co. are now leading channels for content marketing, with KPIs that leave e-mail marketing and traditional ad [...]
Mobile Marketing Magazine – December 11th, 2018 | Following the MessengerPeople Study 2018, a representative report made in cooperation with German research institution YouGov, Mobile [...]
For the first time, the market leader for professional messenger communication offers an inside look into over three years of experience with 1,600+ customers and nine billion data sources. [...]
Surprising but true: within three years, the number of people who use messaging app customer service to contact businesses has risen to more than 10,000,000. This is one of the many new [...]
In the beginning of November we sat down with lawyer and internet expert Dr. Carsten Ulbricht to talk about messaging apps, data protection, customer service, and the General Data Protection [...]
Last week we sat down with the Norwich City Football Club to talk about how they used messaging apps for fan communication– this week, we’re on to rugby with Leeds Rhinos and their new [...]
