Business of Apps – December 18th, 2018 | The MessengerPeople Study gathered data from more than 1,600 customers using messaging apps for marketing and customer service. Business of Apps [...]
Customer service and WhatsApp – the data from the MessengerPeople Study 2018 have made it more clear than ever that customers deliberately choosing to communicate with businesses via [...]
Of Singapore’s 5.75 million population, 4 million mobile users say that WhatsApp is their most-used app. We know that WhatsApp is the world’s leading messaging app, and have already taken a deep [...]
Customer service and WhatsApp – we’ve written a lot about how and why companies should start offering customer communication via messaging apps. A great example of a customer service [...]
Messenger communication is more popular than ever. Messaging apps like WhatsApp & Co. are now leading channels for content marketing, with KPIs that leave e-mail marketing and traditional ad [...]
Mobile Marketing Magazine – December 11th, 2018 | Following the MessengerPeople Study 2018, a representative report made in cooperation with German research institution YouGov, Mobile [...]
For the first time, the market leader for professional messenger communication offers an inside look into over three years of experience with 1,600+ customers and nine billion data sources. [...]
It was already THE topic in the 2016 presidential election in the US: elections and social media. And now in 2018, elections were coming up in a variety of countries: the Czech Republic, [...]
Surprising but true: within three years, the number of people who use messaging app customer service to contact businesses has risen to more than 10,000,000. This is one of the many new [...]
In the beginning of November we sat down with lawyer and internet expert Dr. Carsten Ulbricht to talk about messaging apps, data protection, customer service, and the General Data Protection [...]
