Talk to the Bot!
What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]
Messaging Apps in India: 89% of internet users use mobile messaging
It’s no secret that messaging apps are the most commonly-used form of digital communication. In this article, we’ll take a closer look at messaging app usage in a country with one of [...]
Customer service in the automobile industry
Customers expect communication that is personal, direct and authentic. They want to be taken seriously and they want communication via their preferred messaging apps, such as WhatsApp. With [...]
Customer service & automotive industry: How WhatsApp helps with efficiency
Customer service & automotive industry: What do the automotive industry and messengers like WhatsApp have to do with each other? The answer lies in two particular factors that have been [...]