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What if customer service did not have to involve being put on hold without an end in sight? Well, it does not have to anymore. A customer service chatbot can help! Customer inquiries can be a [...]

Customers expect communication that is personal, direct and authentic. They want to be taken seriously and they want communication via their preferred messaging apps, such as WhatsApp. With [...]

Customer service & automotive industry: What do the automotive industry and messengers like WhatsApp have to do with each other? The answer lies in two particular factors that have been [...]